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A recent hack, identified through user complaints, has crippled my WordPress website with several users reporting loss of access to their accounts. I'm seeking an experienced IT professional to restore the site's security and functionality. Key tasks include: - repair damaged files and remove new hacker files - Restore user account access to dashboard - add new user and passwords Ideal candidate should have provable expertise in WordPress site security and excellent troubleshooting skills. Knowledge of preventive cybersecurity strategies will be a plus. Speedy resolution of this issue is crucial.

I am looking for a talented ghostwriter ...educate a diverse audience Content Outline: - Strategies for choosing the optimal practice location and type of practice - Guidance on securing necessary startup capital - Instructions for navigating registration with health authorities - Advice on effective staff recruitment and management - Financial management principles tailored for medical practices - Billing models - Consent Forms and Complaints - Innovative marketing techniques for a successful launch In essence, your creative and informative writing will empower aspiring medical practitioners, inform medical students, and be a go-to reference for healthcare industry professionals. With your expertise, we can demystify the process and inspire the next generation of healthcare entr...

I am in search of a highly competent Business Process Outsourcing (BPO) firm equipped with efficient infrastructure and skilled staff. The key focus will be on delivering high-quality customer support on an international scale, primarily via live chats. Responsibilities: - Respond to customer inquiries and complaints promptly and professionally via live chat - Provide product/service information and resolve any emerging problems Skills and Experience: - Proven experience in Customer Service in an international environment - Proficiency in English with excellent written communication skills - Experience in handling multiple chats simultaneously - Solid understanding of global cultural sensitivities and time zones - Knowledge of customer service practices and pursuing customer sati...

I am searching for an experienced customer service representative who can provide high-quality support to our customers on a part-time basis. Key Responsibilities: - Handle questions, complaints and requests efficiently and professionally - Maintain a positive, empathetic, and professional attitude toward customers at all times Ideal Skills and Experience: - Proven customer support experience or experience in a similar role - Excellent communication and interpersonal skills - Ability to stay calm when customers are stressed or upset - High school diploma or equivalent; degree in a relevant field would be a plus Please note that this is not a programming role and no specific programming languages are required for this job. Please only apply if you meet the aforementioned criteria...

...role will encompass: - Content creation: Creativity is key. I need you to come up with innovative ways to captivate our audience and create magnetic content that reflects our brand identity. - Audience engagement: Relationship building with our clients is crucial. Therefore, engaging with our audience through posts and comments, innovating interactive content and managing client queries and complaints falls to you. - Strategy formation: The endgame is to expand brand awareness, drive traffic to our website, and generate profitable leads. Your advice will be paramount in how the strategy should be executed. The ideal freelancer for this project will have a track record of success in these areas and can provide real examples of their expertise. You should be dedicated, passio...

I am in need of a highly professional customer service representative to provide a comprehensive scope of duties including answering phone calls and emails, scheduling appointments, and managing customer inquiries and complaints. Key responsibilities include: - Handling incoming calls and emails from customers - Efficiently scheduling appointments using appointment scheduling software - Effectively managing customer inquiries and complaints to ensure customer satisfaction - Filing and updating customer information using CRM software and an email management tool The ideal candidate would have advanced level experience in customer service, specifically in a receptionist and appointment setting role. Familiarity with CRM software, email management tool, and appointment schedu...

In this role, I am seeking an individual capable of delivering top...Making reminder phone calls - Answering phone calls - Responding to emails - Preparing shipping labels - Able to work EST between noon to 7pm The ideal candidate is expected to work 6 hours per day between 12pm (noon) to 7pm EST and should have an intermediate to of experience in a customer service role. Your role is pivotal in ensuring customer satisfaction and managing customer complaints promptly and effectively. Experience in handling shipping logistics will be advantageous. This role will require you to demonstrate exceptional communication skills, problem-solving abilities, and a detail-oriented approach. This is a great opportunity to showcase your ability to work efficiently in a fast-paced environment.

...professional who can deliver exceptional support across various channels, ensuring a seamless experience for our customers in the parking industry. Responsibilities will encompass promptly addressing customer inquiries, effectively resolving complaints, and diligently processing orders. You will be the front line of our customer engagement, so maintaining a positive attitude and a solution-focused approach is essential. Ideal Candidate Should Have: - Proven experience in phone, live chat, and email support. - Strong problem-solving skills and patience to handle complaints. - Accuracy and attention to detail when processing orders. - Knowledge of e-commerce platforms and parking industry (preferable). - Ability to multitask and manage time efficiently. - Excellent verbal a...

I’m in need of an Italian native who is experienced in customer service to manage the incoming inquiries from my online store. This role is primarily focused on correspondence through email. The ideal candidate should be conversant handling: * Order-related inquiries * Providing product information upon request * Managing customer complaints The time frame for fulfilling this role is within one month. I require a responsible person, experienced in customer service, who can hit the ground running. Proficiency in Italian and sound decision-making abilities are a must.

I am seeking students or freshers to assist me with various online tasks for a project that will ideally last less than a week. No previous skills are required, making this job perfect for those new to the workforce and looking for some handy work experience. Tasks you will be responsible for include: - Customer Support: You will answer customer inquiries, handle complaints, and provide information about our products or services. - Delivery: This involves ensuring that all goods and services are delivered promptly and accurately. Some coordination may also be needed. - Social Media Management: You will post updates, answer inquiries, and interact with our audience across different social media platforms. - Referral & Earnings: You will be expected to draw in a network of indiv...

I'm currently facing an issue with my online store where customers are encountering a persistent error when trying to complete purchases using PayPal. Here's what I need from a freelancer: - Diagnose the root cause of the generic error message "error when placing order via PayPal." - Address customer complaints that error messages do not give details like too long or too short. - Implement a solution to resolve payment processing problems within WooCommerce. Essential Skills: - Expertise in WooCommerce and WordPress functionality. - Strong understanding of PayPal integration. - Problem-solving skills with a focus on e-commerce platforms. - Capability to troubleshoot and fix error messages. Previous experience resolving similar issues with online payment syst...

...representative for my online store. This professional must be a native Italian speaker with full professional language proficiency. Your primary responsibilities include, but are not limited to: - Addressing customer inquiries - Handling product returns and administering refunds - Recommending products based on customer needs - Translation services, as needed - Problem-solving to handle any customer complaints I require all communication to be conducted via email. Prior experience in customer service, particularly within an e-commerce setting, will be considered a strong asset for this role. You must be adept at managing customer relationships, anticipating needs, and providing diligent, friendly service to ensure customer satisfaction. Please note, your ability to work ind...

I'm seeking a motivated Customer Service Executive who excels in fast-paced environments. The role will be multifaceted and engaging, requiring a professional who is adept at managing customer communications and resolving issues with efficiency and a positive demeanor. Responsibilities: - Swiftly and professionally answer customer inquiries over the phone. - Proactively resolve customer complaints, turning challenges into satisfactory outcomes. - Accurately process customer orders, ensuring a seamless experience. Required Skills: - Proven customer service experience: A track record of excellence in customer-facing roles. - Exceptional communication: Articulate, clear, and persuasive conversational abilities. - Problem-solving prowess: Quick thinking to find resolutions benefi...

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I need a reliable business partner with industry-specific knowledge to handle various responsibilities including: - Customer Service: Possess excellent communication and problem-solving skills. Experience in handling customer inquiries and complaints efficiently is crucial. - Accounting and Finance: Proven experience in managing finances and accounting tasks. Proficiency in accounting software and financial forecasting is highly sought after. - IT Support: Efficient at handling technical issues, maintaining systems and ensuring online security. Relevant certifications and an understanding of our specific systems is ideal. Desired Level of Experience: Intermediate to Expert. Being familiar with our industry is essential. It would allow the chosen partner to understand...

I'm in search of a detail-oriented and dedicated Customer Service Manager to join my team. Your main responsibility will be the management of customer inquiries and complaints with a particular emphasis on live chat interactions. While customer satisfaction is pivotal to this role, I currently do not have specific metrics in place for the measurement of this aspect of the job. This role demands: 1. Profound experience in handling customer complaints and inquiries, preferably through live chat. 2. Strong capacity to maintain customer satisfaction, and devise strategies for its enhancement. 3. Ability to train and supervise other customer service representatives, guiding them toward efficient resolution of client issues. A successful candidate should have excellent comm...

...user-defined criteria. - Enable users to include and exclude segments based on specific conditions using logical operators. - Build the Campaign Scheduling Module to provide campaign distribution on MBP domain level, including throttling options for even delivery over time - Develop the Stats Module to collect and track campaign performance metrics such as opens, clicks, sends, bounces, and spam complaints, accessible via API. - Implement the MTA/ESP Connections Module, allowing users to create ESP connections, associate them with sending domains, and compose sending segments. Requirements: - Proven experience as a Full-Stack Developer, with expertise in front-end and back-end development. - Proficiency in relevant programming languages and frameworks (e.g., JavaScript, Node.js, ...

...cards. They're constantly being declined which makes processing payments impossible, and I'm dealing with numerous customer complaints. I'm uncertain if the problem lies with a specific plugin or integration I may have with my Stripe account. Unfortunately, I haven't contacted Stripe support regarding this issue so, a freelancer with solid experience in dealing with Stripe, especially Stripe customer support, would be perfect for this task. Key responsibilities include: - Troubleshooting and resolving the issue of American Express cards being declined. - Ensuring smooth process of payments using American Express cards. - Addressing the root cause of customer complaints regarding American Express payments. - If necessary, contacting Stripe support to...

I'm looking for a call center that can help manage lost baggage for various airlines. This role requires proficiency in English and an intermediate understanding of airline procedures and processes. Your duties will span from providing information, handling complaints, to updating various statuses. This is a demanding role that needs not only fluency in English but also excellent customer service skills and the ability to handle pressure. Skills and Experience Required: - Proficiency in English - Intermediate knowledge of airline procedures and protocols - Experience in information provision, complaint handling, and status updates - Exceptional customer service experience - Experience working in a busy, fast-paced environment. -24*7 support

As an established company, I'm seeking a top-notch customer care team as well as a meticulous payroll manager. Customer Care: My expectations for the customer care team include: - Answering customer inquiries effectively and promptly - Handling and resolving complaints quickly to maintain customer satisfaction - Providing accurate product or service information I'm looking to hire 11 or more customer care agents. Therefore, experience in customer service and excellent communication skills are vital. Payroll Manager: The responsibilities of the payroll manager will be: - Updating and managing employee records diligently This role requires a highly organized individual, with substantial expertise in payroll management and in-depth knowledge of payroll systems. Familia...

...representative who is fluent in Spanish to handle inquiries and provide support to potential clients via social media and email. The ideal candidate will have excellent communication skills, be able to handle multiple customer requests simultaneously, and have a strong attention to detail. The main responsibilities of the role include answering inquiries, providing product information, resolving customer complaints, and maintaining a positive and professional image of the company. In addition, the candidate will be responsible for data entry for existing clients. Skills required for this role include: - Fluency in Spanish - Excellent communication and interpersonal skills - Attention to detail - Ability to handle multiple customer requests simultaneously - Basic knowledge of cu...

...representative who is fluent in Spanish to handle inquiries and provide support to potential clients via social media and email. The ideal candidate will have excellent communication skills, be able to handle multiple customer requests simultaneously, and have a strong attention to detail. The main responsibilities of the role include answering inquiries, providing product information, resolving customer complaints, and maintaining a positive and professional image of the company. In addition, the candidate will be responsible for data entry for existing clients. Skills required for this role include: - Fluency in Spanish - Excellent communication and interpersonal skills - Attention to detail - Ability to handle multiple customer requests simultaneously - Basic knowledge of cu...

I am seeking a skilled, customer-oriented Italian native who can provide exceptional customer service for my Amazon online store. we are selling screen door, window screen, air purifying bags, dehumidifier bag, and some other seasonal products on amazon. Key Responsibilities: - Handling customer complaints: You will be equipped to deliver tactful, resolution-focused responses to any complaints or issues our customers may encounter. - Responding to customer inquiries: I expect accurately answered inquiries in a timely manner regarding our store's products and services. - Processing customer orders: Attention to details and efficiency in processing customer orders is essential for this role. - Monitoring listings: You should carry out regular checks on product l...

I am seeking an Italian native who speaks both Italian and English and has experience in managing customer service tasks on Amazon. Your job will consist of: - Responding to customer inquiries - Handling complaints and issuing refunds - Managing product reviews and feedback - Optimizing listings and translations Experience in Amazon customer service and proficiency in translation would be beneficial. This is a part-time opportunity for less than 2 hours per day. This translates to the need for efficiency and time-management skills. As the face of our company to the customers, your professionalism and courtesy are paramount.

I am in need of an expert to help me craft a Complaints Procedure document to outline how customer complaints will be handled in my retail business. An existing procedure is not in place, I need help to ensure that the process is clear, individual staff responsibilities are defined, and complaints are resolved in a timely and fair manner. Specific requirements for the project include: - Understanding of the retail industry and its peculiarities - Ability to summarise information in a clear, concise manner - Experience in writing procedure documents - Knowledge in customer service best practices This project provides an excellent opportunity for those who have a background in retail management, customer service, or policy writing. Your expertise will contribute tow...

I am in need of a highly skilled Customer Service Specialist to assist in serving my customers via Instagram chat support. The task involves: - Promptly answering customer inquiries - Efficiently resolving customer complaints - Processing customer orders in a timely manner - Following up An ideal candidate for this position should have excellent skills and experience in using: - Live Chat software - My Calendar and Excel sheets for data entry Be friendly, helpful and flexible with answers. Payment: $150 per week.

...South Wales • Ohio and currently have 14 employees , and we are currently hiring more employees, the company is expanding and we need more people, that can work from home, no experience needed, successful applicants will be trained Part of the job will be to implement reliable network security and data encryption for protecting businesses from potential security threat and handling customer complaints. We are committed to maintaining a proactive approach in our cybersecurity efforts and you will play a crucial role in this strategy. Freelancers who have worked with small to medium-sized companies for similar projects will have a distinctive advantage. We hope to form a long-term partnership with the right candidate to ensure our security measures remain up-to-date......

I'm seeking a skilled developer to build dynamic chatbots for my clients website's landing pages. The chatbots should specialize in both customer service and lead generation tasks. The ideal freelancer for this ...website's landing pages. The chatbots should specialize in both customer service and lead generation tasks. The ideal freelancer for this project should have a strong understanding of chatbot programming and landing page integration as well as experience in developing chatbots that can: - Answer frequently asked questions - Provide comprehensive product information - Handle and manage customer complaints and feedback These capabilities are vital for boosting customer engagement and driving leads. Please include examples of similar chatbots you have de...

...assess their suitability for the agency - Negotiate contracts and fees with models and clients - Book and confirm jobs for models and coordinate their schedules and travel arrangements - Provide feedback and coaching to models and help them develop their skills and portfolios - Maintain regular contact with models and clients and ensure their satisfaction and loyalty - Handle any issues or complaints that may arise during or after the projects - Keep up to date with the latest trends and developments in the fashion industry and the modeling market Modeling Agency Agent Requirements: - High school diploma or equivalent(optional) - Knowledge of the modeling industry standards, regulations, and best practices - Excellent communication, negotiation, and persuasion skill...

...have a strong background in customer service, excellent communication skills, and the ability to handle a high volume of customer interactions. Responsibilities: - Provide phone support to customers, addressing their inquiries, concerns, and issues in a professional and timely manner - Ensure customer satisfaction by providing accurate and helpful information and resolving any problems or complaints - Maintain thorough and accurate records of customer interactions and transactions Requirements: - Previous experience in customer service or call center roles - Exceptional verbal and written communication skills - Strong problem-solving and decision-making abilities - Ability to multitask and handle a high volume of customer interactions efficiently - Proficient in usi...

...cleanly and minimize errors or incompatibility with various modern browsers), but I had a functional website and database I could manage using the listed technologies prior to the dysfunctional and overly complex rebuild I paid dearly for in cost, lost business waiting for completion and lost business due to not being able to use the database as an owner to track and address issues with orders and complaints. I have more than 50,000 registered on the site, but MAXIMUM DAILY access is limited to 1000 at the most and that is rarely, more typical 100 - 300 on a busy day. They used JSON in the database (FORBIDDEN IN THIS REBUILD), they used an MVC, Laravel, (ANY MVC IS FORBIDDEN IN THIS BUILD). and the database access/reporting was confusing and limiting causing me to lose busines...

...comprehensive hub for our staff, featuring essential functionalities to enhance productivity and communication within our teams. Key Features: - Employee Information Hub: Centralize personal and contact details of all workers. - Leave Application System: Enable employees to submit leave requests online. - Daily Reporting Mechanism: Allow staff to submit their daily work reports. - Feedback and Complaints: Integrate a channel for addressing employee concerns and feedback. - Task Assignment Platform: Facilitate the distribution of new assignments to the team. Access Control: - A single-tier access level dedicated to Admin users for managing and overseeing the portal. Approval Process: - A manual review system implemented by our staff to meticulously examine leave applications an...

I am looking for a skilled developer to create a recursive-single payment accounting webapp using ...should have experience in developing web applications in these languages and frameworks. The project requires the following features: - Email invitation for webapp - Allow to register/attach payment invoices. - Admin directors attach documents to register expenses. - Financial dashboard for admin and owners, financial balance, debit and credit. - Admin post newsletter and owners can read/see - Complaints section: Owners can write a general post to report/inform anomalies in the community (text and images, tag responsibilities and place where the issue is) - Booking section: Request for booking a social shared place. If you have the necessary skills and experience, please bid on thi...

Customer Service Executive - Japan & English Speaker Job Description: Handling inbound calls, email, chat to customer general enquiries, complaints, and other inquiries for Japanese customers. To exceed customers’ expectation in terms of customer service & accurate information To be able to provide information related to customers’ inquiries in proper and timely manner. To communicate with contracted vendors about customers’ inquiries and queries. Work in a team to achieve the required KPI elements and SLA. Requirements: At least holding an associate degree and/or expected graduate (documents required) Required language(s): Japanese /English MS Office operating and typing skills Preferable attitude: Positive, Fast paced and prompt, Achievement oriented...

...ensure they make informed choices aligning with their needs. - **Build Quality:** Our Build Quality module is dedicated to inspections aimed at ensuring the highest standards of construction. It includes features and tools to conduct thorough inspections, emphasizing durability, safety, and compliance with industry standards. - **After Care and Services:** This module is dedicated to managing complaints and providing support after the construction is completed. It offers tools and resources for effective complaint resolution and post-construction services, ensuring ongoing customer satisfaction. **Role Overview:** We are seeking a Part-time / Fulltime Digital Sales Specialist to join our team. Your primary focus will be on researching potential B2B clients on LinkedIn, identif...

Seeking a customer support specialist for live chat support on a long-term project. The ideal candidate will have experience in providing excellent customer service through live chat channels. Responsibilities: - Handle customer inquiries and provide support through live chat (whatsapp/telegram/ticket system) - Respond promptly and professionally to customer messages - Resolve customer complaints and issues effectively and efficiently Requirements: - Proven experience in providing customer support through live chat - Excellent communication skills and ability to multitask - Strong problem-solving skills and ability to think on your feet - Knowledge of our products and services to provide accurate information to customers - Ability to work independently and meet targets Duration ...

...using google sheet to mange my work. I Want to design a CRM for my small company. Main purpose will be work list, stock status and site status. Below is a brief description of all three: 1. Work List: =>Problems Facing: #Records get delete by team by mistake. #It takes time to load data as lots of data is entered. #can’t see all active or pending complaints. =>What I am looking For: #Employees Can’t delete data #we shall be able to see all past complaints of particular user along with date and last solution. #There should be option to add image in Team Visit Remarks section. For example, flat is not ready, team will upload image for future reference. #Handover date should be visible 2. Stock Status =>Problems Facing: #Items get delivered to installe...

...data entry forms and tables. Key requirements: - Design and create data entry forms and tables - Develop reports and analytics for data analysis using Power BI or Excel Overview of Projects. Complaint tracking for various projects (Projects consist of multiple platforms) e.g Project A having platform A1, A2 , A3 ; Project B having platform B1, B2 report should focus on Platform open and closed complaints based on priority, Timeline for closure, etc Graphical presentation of open and closed projects in Power BI or Excel The database should operate independently without the need for integration with any other systems or software. There will be 1-3 users who will be interacting with the database. Ideal Skills and Experience: - Proficiency in MS Access database development - Ex...

I am looking for a freelancer to help me create a feedback service website. The main purpose of this website is to provide a platform for real-time complaints and feedback from users in different public service points like restaurants, beauty salons, etc. Target Audience: - I have a specific target audience in mind for this feedback service. Frequency of Feedback: - I would like to receive feedback from my target audience on an ongoing basis. Skills and Experience: - Experience in web development and design - Knowledge of user testing and customer survey techniques - Proficiency in data analysis and review analysis - Familiarity with real-time complaint management systems - Strong communication and problem-solving skills Please provide examples of similar projects you have wo...

I am looking for a freelancer who can help enhance the communication between staff and patients in a hospital setting. Specific areas of focus include: - Improving verbal communication between staff and pati...patient care processes - Expertise in communication strategies and techniques - Proficiency in implementing digital messaging systems for efficient communication Metrics for measuring improvement: - Patient satisfaction scores: We aim to see an increase in patient satisfaction ratings, indicating improved communication experiences. - Complaint rates: We expect to see a decrease in the number of complaints related to communication issues. If you have the necessary skills and experience to enhance the communication between staff and patients in a hospital, please submit your...

I'm looking for an experienced professional who can efficiently file a second claim on my behalf and then turn it over to a judgment recovery service. This task requires an in-depth understanding of complaint filing. You will not be handling the judgment recovery processes. Ideal Skills and Experience: - Proven expertise in dealing with different types of complaints - product, service, employee - Detail-oriented in project proposal preparations For a successful application, aspirants should focus on providing detailed project proposals which highlight relevant experience in complaint filing. An ideal proposal will show a freelancer's understanding of the processes involved and their strategy in handling my case. Comprehensive expertise in this field is a must.

...various demands related to your cases. Overall organization and attention to detail are paramount to this position along with the willingness and ability to build rapport with clients and regularly interact with, adjusters, lawyers, paralegals and other staff over the phone and in-person. Duties: ● Review and evaluate potential cases. ● Management of cases and develop strategy. ● Draft/Respond to complaints, motions, discovery and other events. ● Take and defend depositions, including expert depositions. ● Attend hearings, pre-trial conferences, trials and other events. ● Provide guidance and counsel to clients. ● Collaborate with departments, teams and attorneys. ● Negotiate and settle cases. ● Comply with all legal standards and regulations. ● Document all legal action and com...

I'm on the hunt for a dependable freelancer who can e...a dependable freelancer who can efficiently handle administrative tasks and customer service for more than 20 hours on a weekly basis. While the position is remote, seamless communication and dedication are paramount. Below are the key tasks you will be responsible for: - Managing schedules and appointments - Handling emails and communication - Dealing with customer service, queries, and complaints - Maintaining and updating customer databases Beginners who are eager to learn and possess excellent problem-solving skills are welcome to bid. Strong organizational skills and the ability to handle multiple tasks simultaneously are must-haves. If you're reliable, committed and open to a long-term collaboration, feel f...

... Claims and Complaints is meant to be a web app that allows users to rate companies for services and/or products they have purchased from those companies. Originally an idea to make public those companies that offer awful services/products, we have evolved it into an 'any opinion is valid' be it bad or good. It's quite similar to google maps, when you can find reputation for different companies along with users' reviews. The key differences are: - You will have all reputations from all companies in one place, and be able to search, filter them. - A company doesn't need to have a physical place to receive reviews. The project has already started, it's being made with python and django. You can checkout the code from here: It's a public

Looking for a waitress for a restaurant in the morning shift with some experience. Ideal Skills and Experience: - Previous experience as a waitress in a restaurant setting - Good communication and cu...and seating customers - Taking and delivering customer orders accurately and promptly - Providing recommendations on food and beverages - Handling cash transactions and processing payments - Cleaning and setting up tables - Assisting in food preparation and serving - Maintaining cleanliness and hygiene in the dining area - Providing excellent customer service and addressing customer concerns or complaints - Collaborating with other staff members to ensure smooth operations - Following health and safety guidelines Note: This position requires standing for long periods and lifting he...

I'm seeking a proficient inbound customer service agent who is capable of effectively navigating tasks related to: - Responding promptly to customer inquiries - Deeply understanding and resolving customer complaints - Providing detailed product information and helpful assistance when needed Your role will primarily involve interactions with customers of retail and e-commerce businesses, hence previous experience in these sectors would be beneficial. Exceptional communication skills, problem-solving abilities, and a customer-centric approach are vital for this role. Knowledge about basic CRM tools and software would also make you an ideal candidate.

Project Description: Help Desk Managers for an online college I am in need of a Help Desk Manager who will primarily focus on managing customer inquiries and complaints. The candidate will work on Messenger - WhatsApp and Tawk Skills and Experience: - Strong customer service skills and experience in handling customer inquiries and complaints - Excellent communication and problem-solving skills - Ability to train and supervise help desk staff - Familiarity with help desk software/systems is preferred but not required Excellent written and verbal communication skills. Familiarity with education services or related industries is a plus. Ability to work independently and efficiently in a remote setting. Proficiency in using Facebook, Instagram, WhatsApp, and web live chat pla...

Job Title: Customer Support Representative Location: Remote Job Type: Full-time Training Period: 1 week (unpaid) Salary: $300 per month after training Responsibilities: Provide friendly and efficient customer service via email, chat, and other digital platforms. Understand and become knowledgeable about our digital products to assist customers effectively. Resolve customer inquiries and complaints promptly. Collaborate with the team to improve customer service processes. Document customer interactions and feedback for continuous improvement. Work independently with minimal supervision in a remote setting. Requirements: Excellent communication skills, both written and verbal. Strong problem-solving skills and attention to detail. Ability to learn quickly and adapt to new techn...

I am in need of a superior candidate who has prior experience in writing a Standard Operating Procedure (SOP) document for the Customer Service domain of an Online Travel Agency business. The SOP document should encompass various areas including: - Ticketing and Reservations - Handling Complaints - Refunds and Cancellations - Customer Feedback - Upselling - After Support Sale Services While I don't have any specific templates in mind, I'm open to suggestions and ideas from your end on the best format to present this document. Moreover, I would like the SOP document to be aided with diagrams for visual representation and enhanced comprehension. Ideal candidates for this project should not only possess excellent writing skills but also have a keen understanding of custome...

... email and live chat communications. This means you should be able to handle any manner of incoming queries through these channels. - Response Time: You will be expected to respond to customer inquiries within a span of 24 hours. Therefore, a swift action and timely resolution of issues is a key requirement. - Nature of Support: The primary type of issues will gear around handling customer complaints. Thus, past experience in complaint handling, and a tactful, empathetic approach would be highly valued. Ideal candidates should have excellent communication skills, problem-solving abilities, and experience in customer service. Particularly, experience in complaint resolution and maintaining response times would be preferred. A professional, calm, and helpful demeanor is vital fo...