Your guide to getting data entry done for your business
Data entry is an important task, but choosing the wrong solution can seriously harm your company's productivity.
Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.
Here's some projects that our expert Customer Support specialists made real:
The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!
Od 133,600 ocen, stranke ocenjujejo Customer Support Specialists 4.9 od 5 zvezdic.Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.
Here's some projects that our expert Customer Support specialists made real:
The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!
Od 133,600 ocen, stranke ocenjujejo Customer Support Specialists 4.9 od 5 zvezdic.I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.
Hello! I need a Mandarin-speaking freelancer to contact companies, verify their data, and share our exhibition calendar. THE WORK I will give you a list of companies. For each company you will: 1. Contact them via WeChat or phone call 2. Verify that our information is correct (company name, email, phone/WeChat number, etc.) 3. If anything is wrong, ask for the correct details 4. Share our exhibition calendar (I will provide it as a PDF/image/link) 5. Ask if they are interested in participating in our exhibitions (yes or no is fine) 6. Record the results in an online portal (access will be provided after hiring) REQUIREMENTS - Fluent spoken Mandarin (phone calls and WeChat chat) - Good written English (for reporting to me) - Own WeChat account and a phone that can call Chinese numbers - ...
Our primary Google Ads account was suddenly suspended under the “Verification identity reuse” policy. I have already gone through the settings myself—updating the profile information, refreshing billing details, and tightening up ad copy—to be certain nothing obvious violates Google’s rules. Those changes did not trigger a review, and I have yet to receive any meaningful reply from Google beyond the automated suspension notice. I need someone who has successfully reinstated accounts in this exact situation and can steer the whole appeal process from start to finish. That includes pinpointing the real compliance issue, preparing the supporting documentation Google expects, submitting a well-structured appeal, and following up until the account is live again. T...
Saya membutuhkan bantuan untuk membalas semua pesan yang masuk di WhatsApp selama satu hari penuh. Pekerjaannya sederhana namun menuntut ketepatan dan respons cepat agar setiap percakapan tetap terjaga dengan baik. Tugas utama: • Memantau akun WhatsApp saya sepanjang hari kerja yang disepakati. • Menjawab pertanyaan, menindaklanjuti pesan, dan menjaga nada komunikasi tetap ramah serta profesional. • Mencatat pesan penting atau permintaan khusus dalam ringkasan singkat untuk saya di akhir hari. Saya akan menyediakan: • Akses ke akun WhatsApp (melalui WhatsApp Web atau perangkat khusus). • Panduan gaya bahasa, FAQ, dan contoh respons agar konsisten. Keahlian yang saya cari: • Bahasa Indonesia tertulis yang jelas dan sopan. • Kemampuan multitask...
I need a confident, upbeat cold-caller to reach out directly to remodeler business owners and secure booked calls with my team. Scope – Place outbound calls to remodeler CEOs and decision-makers. – Briefly introduce our remodeling growth offer and its key benefits. – Handle basic objections and steer each conversation toward locking in an appointment on our shared calendar. Success looks like a steady flow of qualified, confirmed appointments. I will supply the call script, scheduling link, and any talking points you need; you bring the persuasive phone skills and consistent follow-through. If you have a proven record of booking appointments through cold outreach, let’s talk.
## Project Overview We are seeking a reliable, detail-oriented Virtual Assistant based in the United States to assist with inbound customer service calls, email management, appointment scheduling, and general administrative tasks. This is a long-term, part-time opportunity requiring approximately **15–20 hours per month initially**, with the potential for additional hours based on business needs and performance. The ideal candidate has excellent English communication skills, previous customer support experience, and the ability to handle routine customer inquiries professionally. ## Key Responsibilities **1. Inbound Customer Support** - Answer incoming customer inquiries through our VoIP phone system during scheduled working hours. - Assist customers with order status updates, b...
need a call make or girl who can call to our customer only one call needed
Our customers keep asking what Osvioo’s “auto DM” on Instagram actually does and how it can help them promote their products and services. I need you to step in as the point of contact, answer their questions in real time, and give clear, engaging explanations that remove any confusion. What this looks like in practice • You’ll chat with prospects or existing users (email, live chat, or short Loom videos—whatever suits the moment). • Each interaction should highlight the benefit-driven angle: automated, Instagram-native direct messages that introduce products or offers without manual effort. • When needed, you’ll also prepare concise FAQ snippets or mini-walk-throughs so I can reuse them later. Acceptance criteria 1. Customers le...
I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.
I manage a growing key account and need a reliable virtual assistant who can step in for 21–30 hours each week. The bulk of the role revolves around keeping our day-to-day operations smooth through instant-messaging touchpoints, so you must be comfortable giving quick updates and receiving real-time instructions. Your core responsibilities will be: • Email management – triage, draft replies, flag priorities, and keep the inbox clean. • Scheduling appointments – coordinate internal and client meetings across multiple time zones without clashes. • Data entry – maintain accurate records in our CRM and spreadsheets so reports stay current. Consistency, attention to detail, and professional written English are essential. If you’ve previously su...
I’m expanding a key e-commerce account and need a reliable virtual assistant who can keep our daily operations running smoothly. Your core focus will be three things: clearing and prioritising the shared inbox, locking in appointments across time zones, and giving prompt, friendly customer support that matches our store’s tone. Because this is a fast-moving online retail environment, I value someone already familiar with common storefront dashboards and order-management flows. You should feel at home inside Gmail or Outlook, be comfortable jumping into Slack or Teams chats when needed, and hop on Zoom for the occasional face-to-face check-in. Deliverables I’ll look for each day: • Inbox zero with urgent messages flagged and answered • A clean, updated calend...
Looking for a Virtual Assistant on hourly basis to help with Research and Data entry. May involve calling customers and asking some questions (script will be provided). If internested, please submit a voice recoriding of your voice, describing your experience or 'why you'
My LinkedIn profile was suddenly suspended for “Violation of terms of service”—specifically, LinkedIn says I triggered the limit on connection requests / messages. I have not received any follow-up guidance from their support team, so I’m flying blind on what evidence or wording will convince them to restore the account. I’m looking for someone who already knows LinkedIn’s appeal workflow inside out—where to submit forms, how to phrase the request, and which compliance points matter most. If you’ve helped other professionals recover profiles after connection-limit issues, even better. What I need from you • An audit of my recent activity (I’ll export whatever data LinkedIn allows) to pinpoint the red flags we must address. &b...
Saya membutuhkan seseorang yang bisa membantu saya membalas pesan masuk di WhatsApp secara cepat dan sopan. Fokus utamanya adalah menjaga komunikasi tetap lancar, jelas, dan sesuai arahan yang akan saya berikan. Ruang lingkup pekerjaan: • Memantau akun WhatsApp saya pada jam yang telah disepakati. • Menjawab pertanyaan dasar, meneruskan kasus khusus kepada saya jika diperlukan. • Mencatat permintaan penting atau tindak lanjut dalam format singkat (mis. spreadsheet atau catatan Google). • Menjaga nada pesan profesional namun ramah, sesuai panduan yang saya sediakan. Saya akan menyiapkan skrip jawaban umum serta contoh style yang diinginkan. Jika Anda sudah berpengalaman dalam customer support atau administrasi chat, terutama via WhatsApp Business, itu akan...
I’m looking for a customer-focused professional to become the first point of contact for my logistics and shipping customers. You will handle incoming questions, track down answers quickly, and turn potential frustrations into positive experiences. Scope of work • Handle customer inquiries by phone, email, and live chat—routing each issue to the right internal team when necessary. • Resolve complaints professionally, documenting the root cause and the final resolution in our CRM. • Keep customers updated on shipment status, delivery timelines, and any service interruptions. • Escalate urgent or recurring issues so we can address process gaps. What I value • Clear, friendly communication that never offends or frustrates the customer. &bul...
Saya ingin setiap pesan yang masuk melalui obrolan langsung di situs web dijawab secepat dan sesopan mungkin. Tujuan utamanya adalah meningkatkan layanan pelanggan, jadi nada yang digunakan harus ramah, profesional, dan membantu. Tugas utama: • Memantau live chat selama jam operasional yang disepakati. • Merespons setiap pertanyaan dalam hitungan menit dengan sapaan sopan, informasi jelas, serta solusi atau arahan yang tepat. • Mencatat pertanyaan berulang dan menyusun ringkasan harian agar tim saya dapat memperbaiki FAQ atau alur layanan. • Mengalihkan kasus kompleks ke tim internal sesuai panduan eskalasi yang akan saya berikan. Agar alur kerja lancar, saya akan menyediakan: – Skrip dasar sapaan dan penutup. – Daftar informasi produk/layanan terk...
La actividad consiste en llamar telefónicamente a ocho empresas asignadas por nosotros para solicitar información y cotizar un servicio. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía de llamada, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora: 30 minutos de estudio de guía y 30 minutos para comunicación previa y resolver dudas). 2. Realizar las ocho llamadas para solicitar información y cotizar el servicio, cada llamada dura en promedio 15 minutos. (Tiempo aproximado 2 horas). 3. En caso de que alguno de los negocios a los que se llam&o...
Saya mencari seorang admin yang bisa menangani tugas utama membalas chat (bales chat) pelanggan di WhatsApp. Selain merespons pesan secara cepat dan ramah, saya juga membutuhkan bantuan untuk mengelola pesan otomatis agar alur komunikasi lebih efisien. Tugas inti: • Membalas setiap pesan WhatsApp sesuai panduan respons yang sudah ada. • Menjaga nada percakapan tetap profesional dan bersahabat. • Mengonfigurasi serta memelihara template pesan otomatis (greeting, FAQ, konfirmasi pesanan). • Melaporkan ringkasan harian berisi jumlah chat masuk, chat terjawab, dan pertanyaan yang perlu eskalasi. Kualifikasi yang saya cari: • Terbiasa menggunakan WhatsApp Business dan fitur quick replies. • Teliti, responsif, dan mampu bekerja mandiri dalam shift ...
I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.
Saya perlu dukungan harian untuk membalas setiap chat masuk di WhatsApp bisnis kami. Targetnya sederhana: jawaban harus muncul secepat mungkin (idealnya di bawah 2 menit), tetap ramah, sopan, dan langsung menjawab inti pertanyaan pelanggan. Kebanyakan pesan berkisar pada detail produk atau jasa, status pengiriman / tracking, serta pembayaran dan permintaan refund, jadi pemahaman atas tiga topik ini akan sangat membantu. Saat ini belum ada template resmi. Saya ingin Anda merancang rangkaian skrip balasan yang fleksibel—mulai dari sapaan awal, pertanyaan klarifikasi, hingga penutup ramah—lalu menggunakannya secara konsisten saat live chat berlangsung. Template itu boleh Anda uji, perbaiki, dan kembangkan begitu melihat pola pertanyaan yang sesungguhnya. Harap siapkan: • Dr...
I need a fluent-to-native Spanish speaker who can take full ownership of our WhatsApp Business inbox and keep our customers happy. Your entire focus will be customer service: greeting new chats, answering product questions, guiding users through basic processes, and making sure each conversation ends on a positive note. No deep technical troubleshooting or sales pitching—just clear, friendly support and accurate information. Day-to-day you will: • Monitor the WhatsApp queue during your assigned hours and reply within the response-time targets I’ll share once we start. • Use simple tags or our lightweight CRM to log each interaction so the team can track recurring issues. • Escalate complex matters to me with a concise hand-off message. Success is measured b...
I am looking for several separate, genuine private residential mailing addresses in or near the U.S. West Coast. California, Oregon, and Washington are preferred. I may hire multiple individuals. Applicants who can offer just one suitable address are welcome. ADDRESS REQUIREMENTS - The address must be your actual private residence, and you must have permission to provide this service. - No PO boxes, mailbox stores, virtual offices, warehouses, commercial forwarding addresses, or resold third-party addresses. - You must personally receive and handle the mail at the address. - Please disclose whether the address is also used for other paying mail clients. - The address should be stable and available for an ongoing, month-to-month arrangement. SERVICES REQUIRED The mail may include bank co...
I have a queue of recent support cases that require a quick check-in call. Your job is simple and focused: phone each customer, confirm that their reported issue has in fact been resolved, note any lingering concerns, and record the outcome directly inside our CRM. Because these are follow-ups rather than sales, the tone should be warm, helpful, and concise—think “just making sure everything is working for you now.” I will provide a brief call script, the customer list, and CRM access; you bring a clear Singapore phone line, reliable internet, and a calm, professional voice. Deliverables I expect at the end of each day: • All calls logged in the CRM with resolution status and short notes • A quick summary highlighting any cases that still need action o...
I want to sharpen my day-to-day troubleshooting skills around Twilio Programmable Voice and, in particular, dive deep into TwiML and call-flow logic. The goal is to meet regularly—live, one-on-one—to dissect real customer-reported issues, replay them with sanitized data, and step through practical fixes. Topics that matter most to me include: building and debugging TwiML, shaping call flows, handling webhooks, analysing Voice Insights, and interpreting SIP-level problems such as latency, jitter, and packet loss. I already work in technical support, so the sessions should feel like an advanced lab where we pull log files, test APIs, and reason through what is really happening on a call. This is ongoing mentorship rather than a packaged course. We can agree on a cadence a...
I work in technical support and want to sharpen my real-world troubleshooting skills around Twilio Voice. I’m looking for an experienced engineer who can meet with me one-on-one on a recurring basis (video or screen-share) and walk through practical scenarios rather than a pre-packaged course. Primary focus areas • Twilio Programmable Voice & TwiML • Voice APIs, SDKs, Webhooks • SIP trunking and Voice Insights During our sessions I’d like to: • Recreate and dissect customer-reported issues, latency, jitter and packet-loss cases, call-flow misconfigurations, webhook failures and SIP registration problems. • Step through live debugging with tools such as the Twilio Console, CLI, ngrok tunnels, Wireshark traces and call log analytics. &...
META / INSTAGRAM COMMERCE RESTRICTION – NEED EXPERT TO FIX Hi, I need a Meta/Instagram Commerce expert to troubleshoot and resolve an Instagram Shopping/product-tagging issue for my business. Business: Pinnacle Decor Website: � Instagram: Business account Facebook Page: Connected Meta Business Manager: Already set up Meta Commerce Manager: Already set up Product Catalog: Already created and connected THE ACTUAL PROBLEM We want to tag our products in Instagram Reels/posts. Initially, when we tried to add a product, Instagram showed: “This product isn't available to add on Instagram.” We checked the website, product URL, Facebook Page, Instagram account and catalog. Now we have identified the main issue. Instagram is showing this account restriction: “Your accou...
Necesito delegar la atención de mi canal de WhatsApp para que cada cliente reciba respuestas ágiles y 100 % en Español, usando un tono formal y coherente con la imagen de mi marca. El asistente deberá: • Gestionar exclusivamente consultas sobre nuestros productos y/o servicios, guiando a los prospectos hasta el cierre o derivándolos al área correspondiente. • Mantener un lenguaje respetuoso, claro y sin errores ortográficos. • Seguir los lineamientos y plantillas que proporcionaré, proponiendo mejoras cuando detecte preguntas frecuentes. • Actualizar un registro diario con detalles de cada conversación (nombre, motivo, resultado) para llevar control interno. Entrego: catálogo vigente, po...
I am expanding our team and looking for talented Virtual Assistants to handle a key account! If you are organized, proactive, and ready to grow with a dynamic team, we want to hear from you. Country Requirements Applicants must be legally authorized to work and reside in one of the following countries: United States Canada Australia New Zealand Ireland United Kingdom Netherlands Germany Denmark Norway Sweden Poland Romania Ukraine Argentina Brazil India Philippines What We Are Looking For Experience: Previous experience as a Virtual Assistant, customer support representative, or administrative professional. Communication: Exceptional written and verbal English communication skills. Tech-Savvy: Comfortable with standard productivity tools (Google Workspace, Microsoft Office,...
Saya mencari seorang admin freelance yang dapat memonitor dan menjawab setiap pertanyaan pelanggan di akun Instagram produk kami. Fokus utama Anda adalah merespons cepat, ramah, dan akurat agar calon pembeli merasa diperhatikan dan terinformasi. Tugas utama: • Memantau direct message dan komentar Instagram selama jam operasional yang disepakati. • Menjawab pertanyaan pelanggan seputar harga, ketersediaan, cara pemesanan, serta informasi dasar produk. • Mencatat pertanyaan berulang untuk saya rangkum sebagai FAQ internal. Harapan hasil: • Tingkat respons di bawah 10 menit pada jam aktif. • Bahasa Indonesia yang sopan, jelas, dan sesuai brand voice kami. • Laporan ringkas harian tentang volume chat dan isu penting. Berpengalaman sebagai admin media so...
I’m opening a fresh Employer account on Indeed and want it configured correctly from day one so I can start publishing job ads without running into compliance flags or visibility issues. The account has not been created yet, so you will guide me through the registration steps, complete all company-level details, connect the right billing method, and prepare a template job posting that can go live as soon as we hit “publish.” Because I’m only using the Employer side of Indeed (I don’t need Recruiter tools or resume search right now), the focus is on a clean, fully verified profile and an optimised first posting that follows Indeed’s quality standards—job title, description, salary, screening questions, and location targeting all dialled in. Delive...
Necesito a alguien que pueda combinar dos tareas clave para mi sitio web: 1. Atender el chat en español en tiempo real, ofreciendo respuestas claras y profesionales a los visitantes. 2. Traducir documentos legales del inglés al español con total precisión y revisión manual antes de entregarlos. Busco una persona con experiencia demostrable en soporte de clientes en línea y en traducción jurídica; por favor, destaca esa experiencia en tu propuesta. Valoraré conocimientos de terminología legal, ortografía impecable y rapidez sin sacrificar calidad. Entregables esperados: • Cobertura de chat en los horarios acordados (detallaremos tras la contratación). • Traducciones finales editadas y ...
I need assistance with gathering supporting documents for a Section 75 claim, specifically correspondence with the seller. This involves: - Retrieving emails - Collecting chat records - Gathering postal letters Ideal skills and experience: - Familiarity with Section 75 claims - Organized and detail-oriented - Experience in handling and collecting various forms of correspondence
I’m launching a new brand and need a fresh, modern logo built around an abstract concept rather than literal icons or plain text. The final mark should be sleek, versatile, and instantly recognizable across web, print, and social platforms. I will share brand keywords, colour preferences, and a short creative brief as soon as we start. From there, I’d like to see two to three initial concepts, revisions on the strongest direction, and a polished final package. Deliverables (all in vector & high-res raster): • Primary logo in full colour, single colour, and reverse • Editable source files (AI/SVG), plus PNG and JPG exports • Basic usage guide showing colours and safe-space Please have a portfolio showing modern, abstract logo work so I can gauge fit quickly...
We are Heizma, a heat pump and solar installer from Austria. On Thursday, 8 October 2026 at 17:00 Austrian time (CEST, UTC+2) we need to register about 100 of our customers on an Austrian government funding portal. The portal opens at a fixed time and funding is first come, first served, so every customer has to be submitted within the first seconds. Each person handles exactly one customer, which is why we are hiring many people for this one job. Your local time for the start (17:00 CEST): - Philippines: 23:00 - India: 20:30 - Pakistan: 20:00 - Nigeria / UK: 16:00 - New York: 11:00 ### What you will do 1. Practise first with our free training tool (see below), until it shows "qualified". 2. Register for the live session on Luma: – you will get the video call link (Googl...
Business Development (BD) Company: Position: Business Development (BD) Location: Remote Employment Type: Full-time About the Role Million is looking for a Business Development (BD) to help expand our partner network and drive user acquisition and trading volume for the exchange. The main focus of this role is volume growth through partnerships with affiliates, KOLs/KOCs, trading communities, agencies, and other user acquisition channels. Key Responsibilities Identify, approach, and develop relationships with: Crypto KOLs/KOCs Trading communities and groups Affiliate and referral partners Agencies and trading teams Other partners with access to active trading users Build and maintain a strong network of partners and continuously follow up to maximize partnership performance. Negotiate com...
Saya mencari seorang freelancer yang bisa membantu saya menjawab chat pelanggan secara cepat dan sopan. Fokus utama pekerjaan ini adalah menanggapi pertanyaan terkait detail produk atau layanan yang kami tawarkan. Ruang lingkup pekerjaan: • Memantau saluran chat selama jam operasional yang disepakati. • Menyediakan jawaban akurat dan jelas berdasarkan pengetahuan menengah tentang produk—mulai dari spesifikasi, varian, hingga cara pemesanan. • Mencatat pertanyaan baru yang belum memiliki referensi jawaban dan meneruskannya kepada saya untuk tindak lanjut. • Menggunakan bahasa Indonesia yang ramah, profesional, dan konsisten dengan gaya brand kami. Keberhasilan tugas diukur dari: • Waktu respons rata-rata yang cepat. • Tingkat kepuasan pelanggan...
I’m looking for a reliable agent who can handle our daily WhatsApp chats entirely in Spanish. Traffic is light—typically between 1 and 50 messages a day—so you’ll be able to give each user a thoughtful, well-written answer without feeling rushed. Fluent, idiomatic Spanish is the only non-negotiable skill; as long as you’re comfortable navigating the WhatsApp Business interface you’ll fit right in. If you also happen to bring prior customer-service experience, even better, but it isn’t mandatory. Your day-to-day focus will be simple: open the chat dashboard, respond promptly to incoming questions, tag any follow-ups I need to see, and keep a short record of resolved conversations. That’s it—no phone calls, no upselling pressure, just f...
Client communication sits at the heart of my day-to-day operations, and I need an experienced assistant who can keep it running smoothly inside our CRM (Salesforce). Your work will revolve around three core activities: • Managing client emails – monitor the shared inbox, draft clear responses, tag conversations correctly in Salesforce, and ensure no message sits unanswered for more than one business day. • Preparing and sending quotes – use the existing quote templates inside the CRM, pull the right price lines, double-check totals, and send professional, error-free proposals. • Scheduling appointments – coordinate calendars, book calls or onsite meetings through the CRM’s scheduling tool, and confirm details back to the client. Success is simpl...
I need a dependable, detail-oriented assistant in the Philippines who can stay on top of our website’s live-chat queue and resolve customer inquiries in real time. Your core duty is simple yet vital: greet visitors promptly, understand their questions, and guide them to a clear resolution or hand-off when escalation is needed. You will work inside our browser-based chat dashboard, so a fast, stable connection and fluent written English are essential. I’ll provide a product FAQ, tone guidelines, and short scenario training; from there, I’m counting on you to keep response times low, maintain a friendly brand voice, and log each interaction accurately so I can track recurring issues. Deliverables I expect each day: • Continuous live-chat coverage during the agr...
Saya ingin memperkuat layanan pelanggan saya dengan seorang freelancer yang mampu menangani email dan live chat secara profesional. Fokus utama Anda adalah menjawab pertanyaan seputar penagihan, menjaga nada komunikasi tetap ramah, serta memastikan setiap permintaan pelanggan tercatat rapi di sistem kami. Lingkup pekerjaan: • Merespons email dan live chat secara real-time pada jam kerja yang disepakati. • Memverifikasi, menjelaskan, dan menyelesaikan pertanyaan penagihan tanpa eskalasi yang tidak perlu. • Menyusun ringkasan harian mengenai tiket yang masuk, status penyelesaian, dan isu berulang yang perlu ditingkatkan ke tim terkait. • Menggunakan template brand kami namun tetap fleksibel menyesuaikan bahasa agar percakapan terasa personal. Kriteria keberhas...
My Gmail account is currently disabled and every recovery path Google shows me loops back to SMS verification for the phone I no longer possess. I do still have full access to the recovery email tied to the account, and I selected that option whenever it appeared, but Google never delivered a usable link. I need someone experienced with Google’s account-recovery workflow—forms, escalation channels, and any proven tactics—to help me regain access. You may walk me through each step live (screen-share or chat) or handle the form submissions on my behalf once I provide the required details. Acceptance criteria • Account fully reactivated and usable from a web session I control • Step-by-step notes of what was done so that I can repeat the process if Google f...
I run a retail operation and want to squeeze every bit of value out of WhatsApp’s existing Business tools—no custom coding or external APIs, just the options already built into the app. My priority is customer communication. In particular, I need hands-on guidance to refine: • Automated responses • Broadcast messages • Customer support workflows Here’s what I have in mind: you’ll audit the way I’m currently using WhatsApp, show me best-practice configurations for quick replies, greeting/away messages, add numbers1contact, labels and broadcast lists, and walk me through a repeatable routine so my team can keep everything running smoothly. A short playbook or screen-share recording that documents the final setup will serve as the acceptan...
My day-to-day workload has outgrown the hours I can personally dedicate to it, so I need dependable help across three areas: 1. Administrative backbone • Email management – triage, flag, draft replies and keep my inbox at “inbox-zero” by day’s end. • Scheduling & calendar – coordinate internal and client meetings, send reminders, and resolve clashes without prompting. • Data entry – update spreadsheets and our CRM accurately, maintaining tidy, searchable records. 2. Social presence Facebook and Instagram both need consistent posting, comment moderation, basic graphic upload, and weekly performance snapshots. I already have a content calendar; execution, light copy tweaks, and community engagement are what’s ...
We’re a small software-engineering team expanding into direct outreach and I’m now adding a handful of confident, conversational English speakers to handle the telemarketing side. The core of the role is straightforward: place outbound sales calls and classic cold calls to both businesses and individual consumers, introduce our SaaS products, qualify interest, and pass warm leads back to the engineers for demo scheduling. Because this is a brand-new function for us, I’ll rely on you to refine the call script with me, track each interaction in our CRM, and share feedback that helps us tighten the pitch. There’s no hard deadline; I’m more interested in building a sustainable, long-term rhythm than rushing results. Deliverables I expect per week: • Up...
Quiero implementar un sistema de respuestas automáticas en WhatsApp, exclusivamente para consultas de clientes, usando un tono neutral que suene profesional y cercano a la vez. Necesito: 1. Configurar los mensajes de bienvenida, confirmación de recepción y preguntas frecuentes, todos en español neutro. 2. Crear la lógica de detección de palabras clave para que cada consulta se dirija al mensaje adecuado sin sonar robótico. 3. Integrar la solución con la API de WhatsApp Business o, si lo prefieres, con una plataforma tipo Twilio, 360dialog o similares. 4. Incluir una breve guía de uso para que pueda ajustar textos y flujos en el futuro. Valoro una propuesta clara sobre la herramienta que planeas usar, el tiempo estim...
EXPERIENCED EXPIRED LISTING COLD CALLER / APPOINTMENT SETTER Please read this entire post before applying. If you're looking for an easy virtual assistant job where you simply read a script for a few hours, this definitely isn't for you. I am looking for an experienced, disciplined, results-driven cold caller to contact homeowners whose properties were previously listed for sale but did not sell. This is NOT a job for someone who simply wants to make calls, read a script, check a box, and collect a paycheck. I am looking for someone who understands the psychology behind an expired listing. These homeowners have already been through the process. They may be frustrated, skeptical, annoyed by previous agents, or simply tired of hearing the same promises over and over again. Y...
I’m rolling out a new MDM campaign aimed squarely at B2B decision-makers and need someone who already knows how to keep a qualified-lead pipeline flowing. You’ll be my go-to professional for cold calling, qualifying prospects, and locking in calendar appointments with the right stakeholders. What I need from you • 2–3+ years of proven lead-gen success, ideally in similar campaign or sales environments • Confidence on the phone—cold calling is the primary outreach channel • A track record of translating conversations into booked meetings, not just collected contacts • Solid communication skills, reliability, and a target-driven mindset Day-to-day you’ll research and identify prospects, reach out by phone, probe for fit, and schedule mee...
I need an experienced live-chat agent to handle customer-service inquiries on my Android app during the evening hours. All conversations come through an in-app chat tool; you will log in, greet users promptly, resolve routine questions, and escalate any technical matters to our internal team. Because this is purely customer service, you will focus on account questions, basic “how-to” guidance, and reassurance rather than deep technical troubleshooting or sales pitches. A friendly, concise writing style and solid written English are essential. Deliverables: • Log in at the agreed evening schedule and stay available for the full shift. • Respond to every chat within 1 minute and follow our reply templates where applicable. • Create a brief summary ticket for ...
I need between six and ten fresh five-star reviews posted on both my Google Business Profile and Yelp listing. Because we serve clients locally as a service provider, the accounts you post from must be genuinely aged with a credible review history so everything looks organic and sticks long term. Each comment should naturally highlight all three pillars my clients rave about—our quality of service, responsive customer support, and solid value for money—without sounding copied or forced. Vary wording, length, and post dates so the feedback feels authentic. Deliverables • 6-10 reviews on Google • 6-10 reviews on Yelp • Each review references quality, support, and value in its own voice • Screenshots or live links provided once posted • Replaceme...
Saya baru mendaftar di aplikasi Freelancer dan masih bingung bagaimana cara memaksimalkan semua fiturnya. Saya membutuhkan seseorang yang dapat: • Menjelaskan langkah-langkah membuat profil yang menarik, mulai dari foto, ringkasan, hingga portofolio. • Memberi panduan menulis deskripsi proyek yang jelas dan efektif agar mudah menemukan freelancer tepat. • Menunjukkan cara meninjau proposal, berkomunikasi di chat, serta memilih pemenang atau freelancer yang tepat. • Memperkenalkan fitur keamanan pembayaran (Milestone) dan tips bertransaksi aman. Cukup sediakan panduan praktis berbentuk dokumen singkat atau sesi panggilan singkat berbagi layar—mana yang paling nyaman bagi Anda. Saya mencari penjelasan sederhana, contoh konkret, dan tips langsung bisa dip...
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