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Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.
Here's some projects that our expert Customer Support specialists made real:
- Scheduling appointments and providing tech support
- Verifying customer accounts via data research
- Language interpreters to provide support locally
- Handling social media interactions with customers
- Managing merchandise in physical stores
- Assessing product pricing in foreign markets
- Responding to customer emails in multiple languages
The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!
Od 136,682 ocen, stranke ocenjujejo Customer Support Specialists 4.87 od 5 zvezdic.Najem Customer Support Specialists
virtual assistant services required includes product research, product listings, customer service, social media management, online marketing tools and social media platforms. Should have experience in all of these areas and should be confident in skills and expertise in all required fields
English speaker for Phone Sales - Looking for a native English speaker - Selling digital goods - Prefer a salesperson with expert level experience
Virtual Assistant/ Cold Call *PLEASE SEND VOICE FILE WITH APPLICATION* Tasks: - The main task for this project is appointment scheduling. - Other tasks may include data entry and email management, but appointment scheduling is the primary focus. Duration: - This project is expected to last for a medium-term duration of 1-3 months. Communication: - The preferred method of communication with the virtual assistant is through phone calls. Ideal Skills and Experience: - Strong organizational and time management skills - Excellent phone communication skills - Attention to detail - Experience in appointment scheduling - Proficiency in data entry and email management - Ability to work independently and meet deadlines
Title: Sale Purchase Entry Specialist Needed Project Requirements: - The client is seeking a freelancer to handle both sales and purchase entries on a daily basis. - The client already has a specific software in place for the entries. - The freelancer will be responsible for accurately recording and maintaining sale and purchase data. - Attention to detail and proficiency in data entry are essential for this project. - The ideal candidate should have prior experience in handling daily sale and purchase entries. - The freelancer should be able to work efficiently and meet strict deadlines. - Familiarity with the specific software used by the client is preferred. - The project requires a commitment to accuracy and timely completion of entries. If you possess the necessary skills and experi...
Agendamento de reuniões comerciais, atendimento ao cliente, suporte, negociação e abertura de novos negócios na área de Indústrias, comércio e serviços. para trabalhar meio período em home office.
I am in need of Educational verification services for my pre-employment vetting process. Skills and Experience Required: - Experience in conducting education verification checks - Familiarity with the educational system and institution in The University of South Alabama (307 N University Blvd, Mobile, AL 36688), United States. Additional Information: - Attention to detail and accuracy are crucial in ensuring the accuracy of the verification process. Candidate Volume: - The project involves vetting 1-5 candidates. Please note that this project does not require additional verification services such as drug testing, credit checks, or social media screening.
Senior Call Agent (US Based) - Cold calling Preferred Location: US only Type of Calls: Cold calling Become a Key Link in International Presales with Handshakers Hi there, We might have a new challenge for you as a senior call agent. Join an innovative and dynamic team at our client's company, a leader in building cutting-edge digital platforms and robust web/mobile applications. As a key player in the industry, our client has established a strong partnership with MoMA, demonstrating a deep understanding of the intricacies of museums and cultural institutions. This is an exciting opportunity to be part of a company poised for expansion in the USA, contributing to the growth of a business that seamlessly blends technology and art to enhance the museum experience. If you are passio...
Our company is looking for a virtual assistant who can help me develop and maintain relationships with brands and suppliers. Tasks: - Call management and correspondence - Scheduling meeting on Zoom Specific Brands and Suppliers: - We have specific brands and suppliers in mind that I would like assistance with Communication Guidelines: - We have a specific strategy that I would like the virtual assistant to follow
Need a team player willing to help the team with tasks as needed. Must speak fluent English. Please list your skills when you apply.
Technical Project Manager Needed I am looking for a skilled and experienced Technical Project Manager to oversee a small website design and mobile app development projects. You will work with our team of designers and developers. We are looking for someone to join the team and work with us on a ongoing basis. We are small start-up of 10 team members but we are growing. We are looking for someone fun, with a GREAT personality, and easy to work with. *If you have a rigid personality please do not apply. Responsibilities: - Managing Website & Graphic Design and Digital Marketing Projects - Coordinating with team members and stakeholders to ensure project success - Developing and implementing project plans, timelines, and budgets - Tracking project progress and making necessary adjustme...
Looking for a freelancer to make outbound survey calls Purpose of the outbound calls: survey calls Script: I have a script Calles made in Canada- Time Zone 9am-4:00pm EST Zone You need to have a fast system. Can you record the calls. Number of calls: more than 10000 Ideal skills and experience: - Excellent communication skills - Previous experience in making outbound calls - Ability to follow a script and gather accurate information - Attention to detail and ability to record survey responses accurately - Time management skills to complete more than 100 calls within the given time
Virtual Assistant for Calendar Management (10-20 hours per week) - I am in need of a virtual assistant to assist me with calendar management tasks. - The ideal candidate should have experience in managing calendars and be proficient in organizing and scheduling appointments. - The virtual assistant will be responsible for ensuring that my calendar is up to date and organized, and that all appointments and meetings are properly scheduled. - Tasks will include adding and updating appointments, coordinating meetings, and sending reminders. - The virtual assistant should also have excellent communication skills to effectively communicate with clients and colleagues regarding scheduling. - The position will require approximately 10-20 hours per week, with the potential for additional hours as ...
Job Description: Somali and English speaking Customer Service and Social Media Manager CDLCITY, a reputable and thriving truck driving school, is currently seeking a highly skilled and dedicated individual to join our team as a Somali and English speaking Customer Service and Social Media Manager. This is a remote position, and we welcome candidates from any location. As a Customer Service and Social Media Manager at CDLCITY, you will play a pivotal role in providing exceptional customer support and managing our robust social media presence. We are looking for an individual who is fluent in both Somali and English, possesses excellent communication skills, and has a passion for delivering outstanding customer service. In this role, your responsibilities will include: Customer Service As...
Project Description: B2B Outbound Calling for Survey Skills and Experience: - Experience in B2B outbound calling - Strong communication and persuasion skills - Knowledge of survey techniques and methodologies - Ability to handle a high volume of calls - Attention to detail and accuracy in data collection Project Requirements: - Conducting outbound calls to B2B leads - The intended outcome of each call is to conduct a survey - More than 100 calls need to be made - Collecting accurate and detailed survey responses - Recording and documenting survey results - Providing regular updates on progress and results Note: Previous experience in B2B outbound calling and conducting surveys is highly preferred.
Project Title: Looking for a Part-Time Cold Caller for Direct Sales in the SAAS Description: - I am in need of a skilled cold caller to work for less than 4 hours per day - The main objective of the cold calling is to generate direct sales - The cold calling will be specifically for the technology industry Ideal Skills and Experience: - Proven experience in cold calling and achieving direct sales targets - Excellent communication and persuasion skills - Familiarity with the technology industry and its products/services - Ability to effectively handle objections and overcome challenges during calls - Organized and detail-oriented, with the ability to manage and track leads efficiently - Proficiency in using CRM systems or other relevant tools for lead management If you have the necessar...
Especialista en Dropshipping ¡Hola! Somos un equipo dinámico y enérgico que busca un especialista en dropshipping con experiencia comprobable para unirse a nosotros. Valoramos el buen ambiente laboral y creemos en el crecimiento conjunto. Si te apasiona el dropshipping y estás listo para llevar nuestro emprendimiento al siguiente nivel, ¡nos encantaría conocerte! Responsabilidades: Crear y gestionar la página de Shopify. Crear y gestionar la página de zendrop. Crear y gestionar la página de Amazon. Crear y gestionar la página de Mercado libre. Crear y gestionar canales adicionales para la venta de los productos. Implementar estrategias de marketing y ventas para alcanzar los objetivos mensuales. Co...
Project Title: Virtual Assistant for English and Spanish Phone Calls I am looking for a virtual assistant who can assist me with making phone calls in both English and Spanish. The ideal candidate should be fluent in both languages and have experience in customer service . I pay comission plus the pay per hour . if the appoiment you set up buy the product. Script and Instructions: - I will provide a script for the phone calls, which the virtual assistant will use during the conversations. Expected Volume of Calls: - The virtual assistant will be expected to make between 11-20 calls on a daily basis. Desired Outcome: - The main goal of these calls is appointment setting. The virtual assistant will be responsible for scheduling appointments with potential clients. Skills and Experienc...
Title: Call Answering Description: - I am looking for a freelancer to handle my call answering needs. - The project requires answering less than 10 calls per day during business hours. Ad hoc as calls come through, currently low volumes (2-3 per day) but, will increase. - The ideal candidate should have experience in customer service and be able to provide excellent customer support. - The calls to be answered will primarily be related to appointments and general customer service inquiries. - The freelancer should be able to handle customer inquiries professionally and efficiently. - Knowledge of the company's products and services is essential and will be provided. - The freelancer should have strong communication skills and be able to provide accurate and timely information to cu...
Title: Hiring a Salesperson for IT Company I am looking to hire a salesperson with expertise in IT Sales to represent our information technology company. The project will require approximately 2 to 3 hours of work. Skills and Experience: - The salesperson should have a specific expertise in IT Sales. - They should be skilled in both finding new leads and closing sales. - Familiarity with networking and security in the IT industry is a plus. Target Region: - The salesperson will be primarily targeting the local market. Please note that this project requires a salesperson who can effectively promote and sell our IT products and services in the local market.
Your primary responsibility is to provide day-to-day administrative support to the department. This position will perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to the Director, managers and employees, assisting in daily office needs and managing the department's general administrative activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: These tasks are typical for this position and may include, but are not limited to the following: Primary support for an individual or all department staff. Greets and directs department visitors. Provide excellent customer service. Answer phones; screen and route calls to appropriate personnel. Organize calendar individual or multiple calendars Compose and type correspondence an...
Project Description: Outbound Customer Calling Service with Prepared Script (51-100 calls daily) I am in need of a freelancer who can provide outbound customer calling service for my business. The ideal candidate should have the following skills and experience: - Excellent communication skills: The freelancer should be able to effectively communicate with customers over the phone and represent my business professionally. - Sales experience: It would be a plus if the freelancer has experience in sales or customer service, as they will be responsible for making outbound calls to potential customers. - Script preparation: Although I have a prepared script for the calls, the freelancer should be able to review and refine it if necessary to ensure effective communication with customers. - Tim...
I am looking for a lead generation expert who can help me generate a 3000 quality leads for my online academy. I have online courses in communications skills and want to call 100 prospects everyday. If you know how to get me 100 leads a day (3000/month), we're in business. send me a message explaining why I should choose you and we can start immediately.
Project Description: Urgent need for customer service support Skills and Experience: - Excellent phone communication soft skills ( Preferably British / American Accent ) - Strong abilities to solve customer claims - Patience and empathy towards customers - Ability to handle high-pressure situations Customer Service Support Needed: - Phone support, Chat Support, Email Support and also place order on behalf of the customer if needed - Providing assistance and resolving customer queries over the phone Operating Hours for Customer Support: - M-F: 10:00AM - 4:00PM EST, Sat: 10:00AM - 1:30PM EST Note: - The ideal candidate should be available during business hours to handle customer queries via phone - Candidate should be freelancer not from any agency or company - Candidate from India wil...
Become a virtual assistant specializing in document verification for our online platform. Your role includes scrutinizing company papers, identifying errors, and maintaining a well-organized digital filing system. Strong organizational skills and a commitment to accuracy are essential in this virtual assistant position.
Project Title: Virtual assistant with cold calling experience Tasks: - Lead generation Script: - The client has a script to use for cold calling Experience with a dialer, and preferably with skip trace You will be given a script and a list to call. You will leave VM if they did not answer or write down their info if they are interested. This is for real estate industry. You are bidding for a job of a list with 250 calls as trial / interview. Usually only 5% of the list will be answered. So realistically, it will be for about 12.5 calls. Rates on other platforms for this job is 55 dollars. Bid only what you want. Can negotiate rates after 1 week of work with proven results. Hiring multiple candidates for long term. Type 55 dollars to show not a bot.
We are seeking a highly motivated and customer-oriented Chat Support Specialist to join our team. As a Chat Support Specialist, you will be responsible for providing exceptional customer service and support through chat platforms. Your main role will be to assist customers with their inquiries, resolve any issues they may have, and ensure their overall satisfaction. Responsibilities: Engage with potential customers through chat platforms, initiating conversations and building rapport. Understand customer needs and recommend appropriate content solutions to meet their requirements. Effectively communicate pricing and promotional offers to drive sales. Utilize persuasive sales techniques to overcome objections and close sales. Maintain a high level of product knowledge to confidently address...
Project Title: Personal Assistant Tasks: - Researching and conducting data analysis on various topics - Assisting with administrative tasks as needed - Managing scheduling and calendar to ensure efficient time management Ideal Skills and Experience: - Strong research and data analysis skills - Proficiency in Microsoft Office Suite and other relevant software - Excellent organizational and time management abilities - Strong communication skills, particularly over phone calls - Ability to handle multiple tasks and prioritize effectively - Attention to detail and accuracy in data analysis Communication Method: Phone Call Estimated Hours per Week: More than 20 hours Note: This project requires a dedicated individual who can efficiently handle research, data analysis, and administrative ta...
Project Title: Retail Assistant Responsibilities: - Performing cashier duties - Stocking shelves - Providing excellent customer service Working Hours: - Flexible schedule Preferred Experience Level: - Entry-level Ideal Skills and Experience: - Strong communication and customer service skills - Ability to handle cash transactions accurately - Basic knowledge of stocking and organizing shelves - Willingness to learn and adapt to new tasks and responsibilities - Ability to work well in a team and handle customer inquiries and complaints professionally Note: This project is suitable for individuals who are looking to gain experience in the retail industry or start their career as a retail assistant.
I am in need of a virtual assistant to help me with administrative tasks. The ideal candidate should have experience in handling administrative tasks efficiently and should be able to work for 10-20 hours per week. There is no specific time zone preference for the virtual assistant. Some of the tasks that the virtual assistant will be responsible for include data entry, research, and analysis. The virtual assistant should be organized, detail-oriented, and have excellent communication skills. - Looking for an assistant bi-lingual in Chinese / English.
You need to update products which are for sale on my telegram channel and update sold items 24/7 for 1 week. Budget is $10
Confirmis () is a Singapore-based business information provider specializing in connecting businesses with global capabilities; comprised of industry veterans, Confirmis business model is designed to overcome the perennial lack of data (let alone quality data) to support effective decision-making, particularly in developing economies. As a Site Verifier, you will be responsible for verifying a company’s existence through visual data by conducting a site visit to ensure that we provide reliable and accurate information to our client. JOB DESCRIPTION: • Arrive at the location at least one hour before the appointment with the subject company and make sure you have arrived at the correct location. • Take pictures of the subject company and its vicinity, as per Confirm...
Project Title: VRBO Customer Support Customer Support Type: - Phone Support - Email Support - Live Chat Support Training and Knowledge Requirements: - Basic training is sufficient Hours of Support Needed per Week: - 10-20 hours Job Description: We are seeking a customer support representative to handle administrative tasks for our VRBO platform. The ideal candidate should have experience in providing phone, email, and live chat support to assist our clients with their inquiries and concerns. Basic training will be provided, so no extensive training or specific knowledge requirements are necessary. The candidate should be available to work 10-20 hours per week to ensure prompt and efficient customer support. Excellent communication skills and attention to detail are essential for this r...
freelancer Bidder We are looking for a long-term freelancer to join our team. We need a skilled individual who can handle various tasks with clients Skills and Experience: communicationwith all clients we have social media agency so we want to work on freelancer website and we need person which handle all clients and bidding Fluency in multiple languages is a plus. Budget and Timeline: - Budget: We have a flexible budget and are willing to discuss compensation based on skills and experience. - Timeline: As this is a long-term position, the timeline for completing each project will vary. We are looking for someone who can work efficiently and meet deadlines. If you are a talented freelancer with a diverse skill set and are looking for a long-term opportunity, we would love to hear f...
Real estate channel partners are needed - Looking for Agents/Brokers as partners - Partnership will be project-based - Dealing with Residential properties. Ideal Skills and Experience: - Experience in real estate as an agent or broker - Knowledge of the residential property market - Strong negotiation and communication skills
i have case study for job offer i need someone to help me on things 1. Based on the attached, you must create score cards for all agents. 2. Based on the score card, you must create action plan & PIP to enhance missing KPIs ( CSAT, AHT, FRT). 3. You can create the plan in a way that best reflects their skills as supervisor and style of thinking.
Looking for a SUPERSTAR FULL-TIME VIRTUAL ASSISTANT to assist primarily on a variety of high-level business tasks. A committed and motivated individual who can provide efficient and effective support with a mix of valuable experiences in construction trade and industry, marketing, etc. The company is related to construction - painting and real estate business in the US. Need someone to help with administrative tasks, research, tendering, marketing, etc. Must be amenable to work during EST hours 7AM - 5PM subject to over time. All tasks as assigned from the CEO/President. We need someone who is EXTREMELY ORGANIZED and can handle pressure. Some of the mandatory skills listed below: -Excellent English language communication skills (speaking and written) -High organizational skills -Qui...
We are seeking a skilled and reliable Virtual Assistant to join our team at The Reliable Solutions Company, LLC. This is a permanent position for someone who can effectively handle email correspondence, respond to texts, make calls, and manage various administrative tasks. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to work independently. Responsibilities: Email Management: Respond to emails promptly and professionally. Organize and prioritize emails for efficient communication. Text Responses: Handle text messages promptly, conveying information accurately. Phone Calls: Make and receive calls on behalf of the company. Provide information and assistance as needed. Administrative Tasks: Assist in various administrative duties...
Hola tengo un pequeño emprendimiento y necesito quien me gestione a los clientes en Whatsapp que sea de Republica Dominicana. En promedio llegan unos 20 a 30 mensajes por dia, aveces menos Pago 60 USD por mes
Ich brauche jemand, der meine vielen Emails durchgeht, ordnet und so weit es geht beantwortet.
I am seeking a USA package forwarder who lives in any one of these states (California, Texas, Illinois, Ohio, Michigan, Florida and New York) who specializes in international shipping. I prefer DHL/FedEx as the shipping carrier for the packages, and will need assistance with any type of items being shipped. This means that the forwarder should have experience dealing with items of varied sizes, weights and shapes, along with any additional custom documentation needed. The forwarder should also be able to provide specialized services such as reshipping within the US. I am looking for a forwarder who can provide fast, reliable, and secure shipping solutions. I need someone on the mainland USA to receive packages, that can only be delivered within USA. I then need this product repacked (su...
Project Title: VRBO Customer Support Customer Support Type: - Phone Support - Email Support - Live Chat Support Training and Knowledge Requirements: - Basic training is sufficient Hours of Support Needed per Week: - 10-20 hours Job Description: We are seeking a customer support representative to handle administrative tasks for our VRBO platform. The ideal candidate should have experience in providing phone, email, and live chat support to assist our clients with their inquiries and concerns. Basic training will be provided, so no extensive training or specific knowledge requirements are necessary. The candidate should be available to work 10-20 hours per week to ensure prompt and efficient customer support. Excellent communication skills and attention to detail are essential for this r...
Title: VRBO Customer Support Summary: We are seeking a customer support specialist to handle administrative tasks for our VRBO (Vacation Rental By Owner) platform. The ideal candidate will have experience in providing phone, email, and live chat support to assist customers with their inquiries and concerns. Responsibilities: - Handle incoming customer inquiries and provide timely and accurate responses - Assist customers with booking and reservation-related issues - Resolve complaints and conflicts in a professional and courteous manner - Collaborate with other team members to ensure customer satisfaction - Maintain a high level of knowledge about the VRBO platform and its features Skills and Experience: - Proven experience in customer support, preferably in the vacation rental or hospi...
I am looking for a freelancer to provide email support for my business. The ideal candidate should have general customer service skills and be able to handle customer inquiries and resolve issues via email. Excellent English is a must. 2-4 USD per hour dependant on experience Skills and experience needed: - Strong written communication skills - Ability to handle customer inquiries and provide prompt and accurate responses - Attention to detail and ability to multitask - Familiarity with customer support software and tools The workload is expected to be less than 10 hours per week, with the potential for additional hours as the business grows. This is a long-term opportunity for the right candidate.
We need a freelancer to carry out a simple task (at El Coyol Alajuela, Parque Industrial Propark). It is about verifying that a shipment matches against a packing list. The Freelancer must go to the factory or warehouse where the shipment is located, count the products and take photos according to a manual that we will send; stay in the factory or warehouse until the containers are filled out and take pictures of the loading process according to the manual we would provide
Atecion al cliente para InnovaHuman RH
I am looking for an executive assistant to provide support with email management and correspondence. The ideal candidate should have experience in the business field and be available for less than 10 hours per week. Tasks: - Manage and organize emails efficiently - Draft and send professional correspondence - Ensure timely responses to important emails Skills and Experience: - Prior experience in email management and correspondence - Strong written and verbal communication skills - Proficiency in email management tools and software Availability: - Less than 10 hours per week If you have the necessary skills and experience, and can commit to the required hours, please submit your proposal.
A virtual assistant is responsible for providing administrative, technical, or creative support to clients from a remote location. They typically work from home or a remote office and use technology to communicate and collaborate with clients. Assist in managing email correspondence, responding to inquiries, and handling basic customer queries. The job description for a virtual assistant position may include the following responsibilities: 1. Administrative Tasks: Handling emails, schedulingStrong organizational skills and exceptional time management abilities. appointments or meetings, managing calendars, making travel arrangements, and organizing files and documents. 2. Customer Service: Responding to customer inquiries or complaints via email, chat, or phone, providing product or serv...
We are looking for Native British people for a short study. You need to make 2 calls and send a voicemail or pretend like a customer Pay is 13$ for 2 valid calls. Must be in the UK.
I am looking for a virtual assistant based in Italy to help me with scheduling appointments with distributors that we will supply to. The ideal candidate should be available to work in European time zone and be able to dedicate 10-20 hours per week to this project. Tasks: - Cold calling distributors from our data base - Scheduling appointments for zoom meetings - Be present in all zoom meetings for translation between both parties Skills and Experience: - Strong organizational and time management skills - Excellent communication skills - Attention to detail -Motivated to make calls and transact deals - Proficient in using scheduling software and tools - Familiarity with Italian business culture and etiquette
I am looking for a virtual assistant to organize meetings for me in Outlook. I have the contact list of the names and the area for the meetings to be organised. It is making appointments with doctors. The assistant will be calling the reception to book an appointment with doctors; will only be speaking with the receptionist The volume of meetings will depend on the location and how many clients are in each of those areas but they will need to make sure there is enough time between each appointment. Most likely between 3-5. They will need to be able to speak very good English, or even English to be there first language