Dear Mr. Quinn:
Our team enjoyed meeting with you last week and, as discussed, submit this proposed action plan for your review. We are excited about this opportunity to help Nonprofit Agency improve volunteer productivity.
Background
On [date], we met and discussed the recent turnover of volunteers in your San Antonio region and your recent acquisition of the Corpus Christi/South Texas region. We also discussed your growing concerns regarding your volunteer training and retention practices, which are impacting volunteer productivity. Improving volunteer productivity by improving volunteer training and increasing volunteer retention will help Nonprofit Agency serve more clients and better fulfill the mission of the organization.
Initial research shows you to have one volunteer with seven years and another with three years of tenure. You also recently "rehired" a volunteer who was previously with you for three years. You have two new volunteers in your San Antonio region, and have not yet started seeking volunteers in Corpus Christi.
Your volunteer recruitment practices include a standard newspaper advertisement and personal interview. You offer a half-day training session for all volunteers. In that half-day training you also provide literature about your agency and a 3-page "volunteer handbook."
Goals/Objectives
Our goal will be to develop a plan and present you with a number of recommendations to improve volunteer satisfaction with training by 50% a