I am a well-rounded virtual assistant.
A responsible and dependable Customer Service Representative for 5 years, I had worked for telecommunications and retail accounts and obtained expertise in placing orders, service recovery for orders, billing, device troubleshooting and obtaining details of complaints. My experiences in a high-pressured environment have taught me attention to details, resilience, and flexibility In using different tools provided by the client. I am hard working, good listener, fast learner and adaptable to meet my employers time zone. I value my client's trust and I commit myself to any job, taking full responsibility in completing projects on time.
My skills include:
Call Handling
Email Management
Calendar Management
Office Applications
Internet research
WordPress
Social Media Management
I'm looking forward to helping you grow your business by sharing my experiences and expertise and learn more in the process.
I have a backup DSL and electricity supply, and i can travel to an alternative work location WITHIN 1 HOUR should interruption occur.
I have a quiet, noise-free home office with reliable high-speed Internet (wired connection only, not Wi-Fi)
I have a noise-cancelling USB headset and an Android or iOS smartphone.
I can type accurately and efficiently at a speed of at least 55-60 words per minute.
I have excellent and demonstrably strong written and verbal English skills.
I have experience using Google Docs including Sheets.