Hi,
My name is Marjan, I come from a European country (Central European Time Zone), a full time freelancer with plenty of skills and different experiences, speaking and writing English, Serbian, Croatian, Macedonian (reading but having troubles to write Russian)
I am been working as a livechat agent for more than 4 years using different platforms and enjoying it especially when I am helpful.
I am a tech savvy and a really fast learner with 140 IQ, a real rock star customer happiness officer (I even have a guitar and can sing, I am not kidding about it) with 2 laptops and a PC, 2 network connections as to be always online so could respond fast to the visitors requests, my average first time response is 10-15 seconds, beside livechats I have responsibilities and experience in answering tickets/emails, as well.
Part of my job is troubleshooting and finding solutions, or reassigning tasks and tickets between our sub-teams, as well helping my teammates who's Customer Service Rep. Manager is me, as a Sagittarius I am the one who is making the working atmosphere lighter and puts smiles on people's faces :) it's in my nature, there's nothing that I can do about it, even in my worst days I still make people smile, that's me, people just love my company, there are exceptions of course.
Looking forward to hearing from you.
Best regards,
Marjan