About the job:
Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference.
ABOUT US: -
Rex Technologies, is a leading IT Managed and infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e., from consulting, procurement, maintenance support all the way to Green Disposal and data destruction – all under one roof. Rextech Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 180 countries worldwide.
Our URL: - [login to view URL]
JOB DESCRIPTION: - Desktop Support Engineer
Roles & responsibilities:
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Required Technical Skills- Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting.
Functions include:
· Windows 10-11, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
· Excellent communication relationship-building and internal customer service skills
· Willing to work off-hours and weekends when required for projects or emergency support.
· Provide first level contact and problem resolution for customer issues.
· Work with Third Party Vendors to remediate complex AV issues as needed.
· Provide timely communication on issue status and resolution.
· Maintain ticket updates for all reported incidents.
· Install, upgrade, support and troubleshoot Windows 11, Windows 10 and Microsoft Office 2019, 2021 and 365, Cisco Jabber, another authorized desktop application.
· Should have basic knowledge of Mac operating system, to support Apple pc users.
· Install, upgrade, support and troubleshoot for printers, computer hardware.
· Performs general preventative maintenance tasks on computers, laptops, printers.
· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
· This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
· Provide L1 support to non‐network attached printers.
Hi how are you?
I hope you are doing well.
I am Network and System Expert with over 10 years of professional experience.
I read the description of your project and I would like to offer you my services to complete it as per your requirements. Please contact me so we can start working on it.
Thanks
With my extensive experience as an Azure Certified Engineer, I've honed my skills not only in Network Administration but also in PC building, Active Directory, Windows installation and troubleshooting, among others. Being a comprehensive IT service provider for the past 8 years has exposed me to a wide range of IT-related challenges that demand quick and effective problem-solving skills – which aligns perfectly with your job description.
The technology landscape is evolving rapidly, and it requires someone who can adapt just as quickly. With my certifications in Cisco Security, Routing & Switching beside my proficiencies in cloud-based networking on AWS Cloud, Google Cloud and Azure, you can be assured of keeping pace with the ever-changing technologies. Moreover, my experience in Linux and Windows administration as well as server scripting adds an extra layer of versatility to my profile –something that's crucial for a Desktop Support Engineer role.
Lastly, I am passionate about new projects and delivering quality service – something that Rex Technologies values. Collaborating with such an industry leader would certainly be a significant addition to my career growth. Let's connect and discuss how we can leverage my technical acumen to drive operational consistency and impressive solutions throughout your expansive global clientele offering impeccable service one ticket at a time!
Proposal: Desktop Support Engineer
Dear Hiring Manager,
I am writing to express my interest in the Desktop Support Engineer position at Rex Technologies. With a solid background in IT support and a passion for delivering exceptional service, I am confident in my ability to contribute effectively to your team.
In my previous roles, I have gained extensive experience in providing both local and remote desktop support, handling hardware, software, and application issues efficiently.
My technical skills include expertise in Windows 10-11, Microsoft Active Directory, and MS Office 365. I am experienced in PC hardware installation and troubleshooting, as well as enterprise anti-virus solutions. Additionally, I have basic knowledge of Mac operating systems to support Apple PC users.
I am committed to providing excellent communication and customer service and building strong relationships with internal stakeholders to ensure operational consistency. I am also willing to work off-hours and weekends when required for projects or emergency support, demonstrating flexibility and dedication to the role.
With my broad experience in IT and a basic understanding of networks, servers, audio/visual, smart devices, and telecoms, I am well-equipped to handle the diverse challenges of the position. I am eager to bring my skills and enthusiasm to Rex Technologies and contribute to the success of your clients globally.
Thank you for considering my application.
As an IT professional with over four years of experience, I specialize in mobile application and web development. I understand the unique challenges that come with a diverse client base and the need for comprehensive, effective solutions for their desktop support needs. My proficiency with ticketing systems like ServiceNow/ITSM/CA, PC building using SCCM, Active Directory/GP Update, imaging laptops, Bit locker, network printers, networking, installations & troubleshooting align well with Rex Technologies' requirement.
My experience in troubleshooting a wide range of hardware and software issues while maintaining thorough documentation in a ticketing system will ensure smooth operations for your clients at every stage. Additionally, my knowledge extends beyond Windows platforms to include basic familiarity with the Mac operating system—an added value for your Apple pc users.
My core principle is client satisfaction and delivering value-added results—a philosophy that I believe would strongly align with Rex Technologies' commitment to holistic vendor-agnostic hardware and managed service solutions. Together we can deliver consistent operational excellence to your global clientele across 180 countries.
I have over two and a half decades of progressive IT experience in all realms of Information Technology and related fields. I have held positions ranging from a help desk professional, to IT manager and CIO of medium sized businesses. I’ve managed teams and groups, coordinated large projects with many vendors and moving pieces with million-dollar budgets, and planned and implemented countless small to very large projects.
Upon reviewing this opportunity, I feel my skillsets and experience in the IT field lend itself well to your organization and this amazing position. I look forward to talking with you further and answering any question you may have about me or my experiences.
Having expertise in A+ and N+ certifications and currently managing IT and infrastructure for a company, I offer extensive experience in desktop support, troubleshooting, and system administration. With a strong background in ticketing systems, Active Directory, network administration, and technical writing, I am well-equipped to provide exceptional desktop support services and contribute to the success of Rex Technologies' clients. My commitment to timely issue resolution, excellent communication skills, and willingness to work off-hours when required make me an ideal candidate for the Desktop Support Engineer position.
Nice to talk you KunRex, After reading in detail the requirements of your project and concluding that they match my areas of knowledge and skills, I would like to introduce myself.
My name is Anthony Muñoz and I am the lead engineer for DS Pro IT agency. I have worked for over 10 years in Backend and software development and have successfully done multiple jobs. It will be a pleasure to work together to make your project a reality.
Please feel free to contact me. I´m looking forward to working with you. I really appreciate your time and remain attentive to any request or question.
Greetings
hi
i'm a network engineer having experience in routing and switching, Vlans, wireless, System admin etc
i Would like to work on your project.
thank you
Hi There,
I am an IT professional with 9 years of experience and i have provided Technical support for more than 8 years.
I have given extended support as L2 as well.
I am well aware of desktop and laptops, both MAC and windows.
I have worked on many ticketing tools as Sevicenow, salesforce, oneview.
I am available at anytime.
I believe i will be the best fit for this role.
Regards,
Yashi Shrivastava
I am an experienced IT professional to provide ongoing support. I have expertise in software, networking and connectivity.
I have excellent problem-solving abilities to quickly diagnose and resolve any and all issues that may arise. I have broad knowledge of different types of networking hardware and software as well as a strong understanding of current IT trends and industry best practices.
I work with integrity, a can-do attitude and dedication to delivering quality results. This ongoing partnership should be based on trust and communication so an open and proactive approach is required.
I believe i have the necessary skills and qualifications to provide the level of service you are looking for, please don't hesitate to get in touch. Thank you for your consideration.
Hi, As an IT professional with 16 years of experience, I have extensive expertise in providing technical support for over 16 years. My background includes handling L2 extended support and working with Windows desktops and laptops. My availability is flexible, and I strongly believe that I am an excellent fit for this role.
Thank you for considering my application.
Best regards, Vijay Narayanan. B
Salut,
Je suis Marc, je me permets de poser ma candidature pour ce projet car je suis support informatique depuis un long moment déjà, le projet cadre bien avec mes compétences car j'assiste au quotidien les utilisateurs, mise en place et configurations de matériels et d'équipements aussi la conception et mise en place de réseau informatique et beaucoup d'autres que je vous ferai découvrir dans le chat, alors contactez moi , je suis disponible et flexible au niveau horaire et prêt a travailler le weekend
Cordialement
Marc!
Hi, i have several experience for this opportunity, since 2017 i have experience as Network Engineer , IT/Network Administrator, on several fild of these professions. My experience and knowledge plenty cover these requirements. Contact me please, have a nice day! :)
Dear Sir/Madam,
I am writing to express my interest in the IT Support position as advertised. With a Bachelor's degree in Information Technology and a proven track record in providing comprehensive technical support, I am confident in my ability to contribute to the success of your IT team.
In my previous role as an IT Systems administrator, I successfully provided technical assistance and troubleshooting to end-users, demonstrating a keen ability to diagnose and resolve hardware, software, and network issues promptly and effectively. My hands-on experience of more than 15 years in installing, configuring, and maintaining computer systems, coupled with my expertise in managing user accounts and permissions, aligns well with the requirements outlined in your job description.
I have a strong foundation in computer hardware, software, and networking concepts, and I am well-versed in Microsoft Windows and Office applications. My commitment to continuous learning is evident through my proactive approach to staying informed about new technologies and trends in IT support. I firmly believe that my technical skills, coupled with my excellent communication and customer service abilities, make me a strong fit for the dynamic and collaborative environment at Rex Technologies.
Sincerely,
Yassine landolsi
+971561630491
