I want to create a windows application/service that has capability to bring up a contact page on Microsoft Dynamics CRM. This application will be passed with a telephone number, it will need to search for a contact with that telephone number and if it finds the contact it will prompt the user to open the contact i.e. Via screen pop notification, users can preview found entities before choosing to open a corresponding CRM record.
Screen Popping (purpose)
This application is for our call centre where we want to identify a customer before a call gets answered and using that information to automatically find and load their contact details. Automating this process vastly reduces the amount of time our employees spend finding out who a customer is and instead means they can get straight to helping the customer with their enquiry.
Caller ID Screen Popping
The simplest way of identifying a customer and screen popping their details is using their caller ID, We already have caller ID available and can pass it to this application via TCP/IP port or command line.
Hello ,
I'm Krishna Kant Dubey and I've good experience in Microsoft dynamics so I'll be happy to complete your requirement.
After reading detail, my understanding is that you want one popup window in which customer care person will input telephone number and detail of caller will prompt immediately.
Regards,
Krishna
Graduated in Computer Sciece, i like explore all sides of the web, i have experience with JavaEE, HTML(5), jQuery, PHP, RR, Perl, .sh, and a lot of web tools.
PenTest, with BT5 (R,1,2,3)
We are a fast growing company of 60 engineers focusing only on Microsoft Dynamics CRM, we have experienced inhouse .Net engineers, and have customers in UK, Middle East and Australia running critical 24/7 online applications that we developed and maintain. We can deliver on time and budget. We have QA team that comes as part of the project, we only deliver projects that are 100% QA certified.
Can show completed works and references.
Sir,
I am Dynamics Certified Developer. I have read your project requirements and I am fully confident to deliver it to you on time. Please reply me back, I will provide you a document listing the method I will use to create this Dynamics Application.
Thanks.