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AWS VICIdial Cluster Configuration

$250-750 USD

V teku
Objavljeno pred približno 4 leti

$250-750 USD

Plačilo ob dostavi
I have a multiserver vicidial cluster setup on AWS which encounters a handful of issues once upwards of 50+ simultaneous users are logged in and autodialing 100+ lines. In fact, the odd part is this is the only point at which the system begins to demonstrate the error (the reason i'm making this post). Our current configuration is the following: 1 - DB instance 1 - Primary calling server A (which is configured to include 2 load balancing only asterisk instances. 1/3 of agents register softphones and use this as a webserver) 2 - Primary server A load balancing dialer instances ( agent webphones are registered on calling server A. These two instances do not have registered SIP softphones for agents.) 1- Secondary calling server B (which does not part of the load balancing. 1/3 of agents register soft phones and use as web server) 1 - Third calling server C (which does not part of the load balancing. 1/3 of agents register soft phones and use as web server) all using: VERSION: 2.14-715a BUILD: 190705-1012 © 2019 ViciDial Group To describe the issue as best as possible: inbound/outbound blended calling is seamless with 40 users registered and taking calls while the asterisk is ratio calling between 70 to 100 lines simultaneously. The issue is triggered by the following: 20 additional users are registered and ready for calls and 120 to 150 lines are dialing. There is a point which agent wait time begins to increase from seconds to minutes between ACD. The UI will display 50 agents ready with dialing 150 numbers and yet, a handful of calls are served every minute translating to 3 to 5 minutes between call distribution. Consider the following changes and still encounter the same issue: - I have tried using multiple SIP carriers - increased and decreased trunks per server and calls per second - optimized the DB settings for high load dialing -had all agents logged into a single and several dialer instances with the same issue -increased server size ( we are using T3-2xlarge on all instances and doesnt even max at 15% utilization ) -Tried variations of Max FILL grouping and trunk caps with and without LB Hopefully i can find somebody whos more capable with cluster systems using vicidial. I have no other ideas on how to trouble shoot this.
ID projekta: 23914338

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4 ponudb
Projekt na daljavo
Aktivno pred 4 leti

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Hi I have more than 15 years of experience installing Call Centers in America (Latin and USA). I have installed several Open Source platforms (Asterisk, elastix, FreePBX, Freeswitch, Vicidial), solved and fixed problems that come with the source code. I have installations of more than 400 agents, integrations with own or open source CRM, SOAP, BD (Oracle, MySQL, SQL Server, AS400, Informix, DB2, AS400), REST.
$430 USD v 5 dneh
4,7 (5 ocen)
4,6
4,6
4 freelancerjev je oddalo ponudbo s povprečno vrednostjo $545 USD za to delo
Avatar uporabnika
Ok let me see if I understand. - As you mentioned, you are raising all services in EC2. - You have load balancers in instances - Database is RDS And of course, the process are going high at some point that server has to put the new child process on hold to solve the ones that are already up Contact me, I have some ideas to make this to work. I would like to take a look at your aws enviroment. I'm a sysadmin with over 12 years of experience, and a AWS expert with a lot of deployment and servers arquitecture background Regards Javier
$750 USD v 1 dnevu
4,9 (38 ocen)
6,2
6,2
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***system admin*** Hi, Hope you are doing great !! I have major work experience in Server Administration and Project Management. AWS Services : EC2, S3, RDS, CloudFront and many more.I provide all kinds of solution related to Network administration for system admin, Linux, Unix, Apache, servers, lambda EC2, Open SSL. I am grateful for your time and consideration,and I look forward to speaking with you further about this position.I am willing to work to work for 40 hrs per week for your project if you hire me once Warm Regards, Ranu
$500 USD v 7 dneh
4,8 (36 ocen)
5,2
5,2
Avatar uporabnika
Dear Employer, I can help you with your AWS diagnostic, monitoring and discovering the faced issue. I have extensive experience with: - Public and Private Cloud infrastructure design, migration (from/to), implementation and support. (Amazon AWS, Google Gloud, Microsoft Azure, etc.) - Network infrastructure (LAN and WAN) design, implementation and support. - Server infrastructure design, implementation, and support. - Virtualization technologies consulting - VMWare, Xen, KVM, etc.. - WiFi Solutions. - Fix Telephony design, implementation, and support. - Security Applications - Antivirus, Anti-SPAM, IDS/IPS systems, DDos Protection. - Automated and Manual security audits. - Proactive and Reactive Monitoring via local or cloud instances. - Creating detailed design documents (HLD and LLD) for every project. Contact me, if you have any questions. Regards, Miroslav Georgiev
$500 USD v 3 dneh
5,0 (15 ocen)
5,0
5,0

O stranki

Zastava UNITED STATES
boca raton, United States
0,0
0
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Član(ica) od feb. 14, 2020

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