HELP DESK MANAGER

Placeholder bid. PMP certified project manager, MBA marketing, business analyst, market researcher and writer in the field of business plans, presentations, SEO, Adwords project management, marketing and branding, HR, operations, real estate, contracts, finance, legal, health, teams, training. Experience 10 years

Hi. I am certified in mcse and sharepoint. I have over 12 years of experience in customer support. Will be glad to help you.

I have a Bachelor degree , mostly know all kind programs Windows, excell, PowerPoint, access, typing, costumer service experience Relevant Skills and Experience Good typing skills, costumer services,

I am actually working as a helpdesk analyst on an international gds. I have worked on customer service support and technical support. Looking forward to hear from you.

I'm dedicated enthusiastic IT Professional. I love to do challenge work.

Dear all. I speak perfect english and live in Europe. I think I am a perfect match for this position. Vladimir

already have proven experience as a help desk manager role with an outsourced IT company. Can supply a reference if required. would assume this role would be remote

Good morning Sir. I'm Lav, 26 years old, a nursing graduate. I have 1 year experience working in a mental institution and while working there, I became a part time freelancer on Upwork (formerly known as oDesk) for a year then shifted to become a full time freelancer after my hospital contract has ended. I have almost 2 years experience as a Customer Service Representative before I got promoted as a Shift Lead / Subject Matter Expert last October 2014. I got promoted again as a Quality Analyst five months after that. I have the ability to lead a team and to work on a tight deadline. I also have a strong problem-solving skills. I am very proficient with various computer applications like MS Office (MS Word, MS Excel, and MS Power Point) and I can type 40-50 words per minute. Looking forward to your positive response. Regards, Lav

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Hello, I have over 4 years in customer support also over 10 years in IT. My skills on freelancer.com doesn't reflect the level of knowledge i gained over the years. If i'm a suited candidate for this project is for you to decide, of course i'm willing to do any tests that you deem to be necessary. Thank you for the opportunity!

Hello there, im interested in the job. Right now one of my daily taks/works is being supervisor of a helpDesk team using Intercom, answering questions and solving difficult situations.

I am always eager to learn new technologies and platforms and give my best. Here is a snapshot of my experience- • 7 years of experience in customer support/production support. • Experienced in writing SQL queries. • Worked with customers from US, UK, AUS and APJ region. • Provided good quality data entry support in previous projects. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Worked on manual testing of new versions of software on websites, mobile app creating test cases. • Possess good leadership skills. • Worked as Operation Lead and Team Lead in previous projects. • Good understanding of ITIL concepts. • Involved in sales activities like explaining new features/modules and promotional offers to clients. • Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients.

I am going with the lowest bid as I know that if my service is availed, my hard work and dedication will compel you to raise the compensation. Relevant Skills and Experience I have experience in Desktop Support, Technical Support (voice) and Access Management. I had also led the Desktop Team and the team of Contingent technicians in the last couple of roles.

Hy this is shubham and i have one year experience in desktop support field as well as networking field. Relevant Skills and Experience I have good knowledge like how to reset computers and how to upgrade pc how to configure mail servers and dhcp server and how manage users rights user authentication file and folder access etc

I can finish this project with high efficiency and effort. I'm well organized and I pay attention to details. I'm a responsible person and I make sure no mistakes were made before I submit my work. I have experience in writing - I have my blog and website. I use social medias like instagram, google plus, pinterest, twitter so I'm always available. I'm quick at typing on the computer and yet responsible. If you are interested in working with me, please contact me so we can discuss the details. Thanks and have a nice day!

I have more than 5 yrs experience in desktop support and resolving issues. right now working with MNC company as a Technical Support Analyst.

Hello, I have an Engineering/IT background with many useful IT skills and customer service experience. I am interested in taking up this position. Please get in touch.

A proposal has not yet been provided