shoretel configuration support - remote

I have a shoregear 120/24 that I need reset to factory defaults, then added to an existing ShoreTel 7 system. I have a console cable hooked up to the Shoregear switch and will give you remote control access to the computer with the serial cable hooked up, then will give you access to the computer running the Director software/webpage. Need to get this done ASAP ShoreTel 7 Build 12.5.9303.0