Gifts items e-commerce store on Shopify -- 2

Hi I intend to start creating attractive e-commerce design Theme for my store (Gifts items) on Shopify and the Products will be through Droop Shipping Supplier such as from Alibaba. In my store design, I need specific options: 1- Collect Information: the gifts items that I intend to sell are mostly Customized/Personalized, such as engrave customer’s Photo on a gift or engraved customer’s name on necklace. Therefore, I need a specific option that ask the customer to upload photos that he/she wants to carve it on gift and Spaces to write names to engrave on the necklaces . When I asked Shopify, their response was “As for the collection of data such as photos, there are two ways to go about that. First option is thru apps, which there are several that you can choose from our app store. The 2nd one is to hire a dedicated web developer or expert that can edit the details of the code on your Theme” 2- Sending information: Normally when the customer completes the order, Shopify will send it to the supplier to ship it to the customer, (but Shopify will not send photos or notes that the customer uploaded and entered in my store to the supplier) and I have to do this step by myself. Shopify response was “There is no way for Shopify to directly any information that you've collected such as photo or name of the customer to the supplier. As the Platform is a gateway for you to list your products and have an online order checkout for sales. But the work behind the scenes, as you specified can only be done manually, at least on your case” Sorry for the lengthy, but I tried to summarize as much as I can Please can you provide me all the details like: options, solutions, costs, duration etc. Thank you