Technician with an Associate Degree in Computer System Technology and 7 years hands-on-working experience seeking a position in the IT field. Highly proficient with hardware/software installation, configuration, troubleshooting, and repairs. Fluent in English and Spanish.
Qualifications
• Hardware – Installation, Configuration, Troubleshooting, Repair of Intel or AMD based Personal Computers, Peripherals, Wireless Routers, and Wire & Wireless Network Cards.
• Operating Systems – Installation, Configuration, Troubleshooting, and Repair of Active Directory, WINS, DHCP, and DNS on Windows 2000 Professional, XP Home/Professional, and Windows 7. Basic knowledge of Mac OS X.
• Software – MS Office 2003/2010 (Outlook, Word, Excel, PowerPoint), Virtual PC, Installation and Configuration on Workstations and Network Servers for Workstation Distribution (as well as Application use). Support users remotely with RealVNC, Log Me In. Experience with IssueTrak online.
• Internet/Intranet Services – Basic Installation, Configuration, Troubleshooting, and Repair of Windows 2000/2003 Server DNS, Network Protocols (TCP/IP), Network Troubleshooting, Network Wiring, Wireless Security, Remote Desktop, and Remote Assistance.
• Private Surveillance – Installation of private cameras surveillance network.
• Experience working with NCR ATMs and POS systems and Diebold and WinCor ATMs.