Isaiah A.

A dedicated and result-oriented professional with an exceptional work ethic and dedication to organizational goals in a highly competitive and rapidly changing marketplace. As a Customer Support Specialist with over 5 years experience in CRM. I have provided technical support to more than 4000 customers through a variety of methods, including telephone, online, and e-mail. Answered inbound inquires and analyze/troubleshoot problems for non-functioning technical products I have trained new employees on technical and operational functions of the job and conducted training classes on how to use SAP. Interestingly, i have developed training aids including visual aids and demonstration models that met instructional goals and objectives that increased the performance of trainees. I use a consultative approach to gather information on systems, software, and issues. Prepared comprehensive trouble tickets that detail problems and support accurate tracking of trends. Fostered a high degree of accessibility and reliability for clients by resolving a wide range of hardware and software problems. My experience includes offering optional service to meet customer wants and needs resulting in customer satisfaction, gathering and analyzing statistical data and generated reports for management, established, maintained, and update database, records, and other client documents. Performed hardware and software installations, re-image computers, and deliver software application support. Customer Support Specialist, Project Management Professional, Content Developer, Business Development, Strategic Creative Director, Organizational Innovation, Entrepreneurship, Community Building, Astute Leadership.