Help with customer support
$2-8 USD /uro
Customer Support for Ecommerce Website.
Brief:
Client is operating an ecommerce website
Support portal is using Fresh Desk.
Number of tickets / day = Less than 10 tickets for now
Type: Sales enquiries, Post sales support.
Part 1:
Looking for admin who is familiar with managing online customer support.
- Reply promptly and correctly to tickets (there are canned replies provided for common questions)
- Reply accurately to answer customer's questions
- To increase the sales conversion of customers (by providing timely and accurate replies)
- To maintain and improve the customer knowledgebase and canned replies
Part 2: (if suitable fit)
- To assist with data processing. Excel management
- To provide live chat support for the same website
- To assist with administrative duties
Skills:
- Important that you are good in written and spoken English communication
- Good if you have experience with Fresh Desk, Zopim, or any ticketing system (not required)
- Good if you have experience with WHMCS (not required)
- Good if you have experience with email marketing software such as [login to view URL]
- Interested applicants please include other similiar jobs that you are doing and the rates.
- Indicate your current commitment (with other jobs) and the number of hours you can set aside per week or day
- This job is looking for at least 1 hour per day , daily. in the part 1. It can increase to 3 hours daily.
- I'm looking for a long-term vendor to assist the client
Thank you
ID projekta: #11226085
Več o projektu
36 freelancerjev ponuja povprečno za $5/uro na tem delu
"Rate and duration will be fixed on discussion" Dear Hiring Manager, I have gone through your job posting and become very much interested to work with you. Please sent me a pm to show you a sample work for Več
Hello I have read your project's description and I am very interested in your position. I have experience as a virtual assistant and with customer support. I have experience with Fresh Desk and with email marketin Več
Hi, I have been serving multinational companies with their customer service and handling all communication with customers. I know how import is Customer service for any company. this is what takes company to next level Več
Hi there, My name is Carlos and I am proficient in English language. I have been working my last 3 years with Service Desk tool and support. Thanks, Carlos
Hi, I have perfect English grammar with strong technical skills. I have 3 years of experience in technical chat and email handling of US customers, which gave me excellent customer handling skills via text. I h Več
my entire experience is into this field and I can handle the tasks mentioned properly without any guidance.
With expertise and exposure to client servicing I understand the responsibilities assigned. I commit to deliver to these responsibilities to the best of my abilities.
Dear Sir/Madam, I trust this finds you well. My interest in potentially working with you stems from three reasons. First, I have experience in Administration and recruitment while working in several positions, mo Več
with my customer service and trainer i belueve i can be an asset to your project. Cant wait to speak with you soon.