May B.

I graduated with a Bachelor’s Degree in Nursing in 2010 and passed my Nursing Licensure Examinatation in 2011. I have almost 5 years of experience working as a Customer Service Representative. First was with Hinduja Global Solution and second was with Telus International Philippines. Back when I was working in Telus, I used to received 80-100 calls per shift and there you will get to hear a lot of complaints or customers who are shouting, or deal with a not so nice client and a nice a client of course. Being a customer service representative dealing with a super busy environment with different kind of clients help me to built my self confidence and taught me to become more positive because the client expect a lot from you. Currently, I am working as an Agent Trainer handling financial account. I basically teach the new hires or new employees with the process the we do and the tools that we use.