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brgy. san lorenzo ruiz, san pedro,
philippines
Trenutno je 1:39 dop. tukaj
Datum pridružitve december 10, 2012
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Richard P.
@xenobanana
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brgy. san lorenzo ruiz, san pedro,
philippines
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Izkušnje
Customer Care Professional
maj 2022 - avg. 2023 (1 leto, 3 meseci)
Customer Assistance: Provide prompt and accurate information
to customers regarding their credit card accounts, transactions,
balances, and statements.
Account Maintenance: Update customer account information.
Card Activation and Cancellation: Assist customers in activating
new credit cards, as well as processing card cancellations and
replacements for lost or stolen cards.
Interest Rate and Fee Explanation.
Payment Processing.
Customer Service Representative
feb. 2020 - mar. 2022 (2 leti, 1 mesec)
Device Troubleshooting. Diagnose and resolve technical issues
related to mobile devices, including smartphones and tablets.
Network Connectivity. Assist users in setting up and
troubleshooting mobile network connections, including Wi-Fi,
cellular data, and VPN.
Remote Assistance. Offer remote technical support via phone, to
troubleshoot and resolve issues.
Device Setup.
Backup and Restore.
Customer Service Representative
jan. 2014 - dec. 2019 (5 let, 11 mesecev)
Customer Assistance: Provide technical support and assistance
to customers experiencing issues with broadband internet and
television services.
Escalation Procedures: Escalate complex technical issues to
higher-level technical support or relevant departments for
resolution.
Troubleshooting.
Modem/Router Configuration.
Izobrazba
BS Electronics and Communications Engineering
(6 let)
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