I have 13+ years of experience in BPO, ITES (Customer & Technical) industries with below skills:
Web Hosting
Implementing Automaton,
Optimizing Processes,
Data Analysis & Processing,
QC/QA,
MIS Reporting,
Team Handling,
People management,
Operations,
Operation Excellence ,
Customer Delight & Retention,
Customer & Technical Support
as a Team Lead in companies like Accenture, Infosys, Convergys, Speedwebservice, First Source etc.