meanskiss

I worked in a trading firm, an importer and exclusive distributor of a product basically from Malaysia as an executive secretary for almost more than 8 years. As a secretary, I am flexible and can perform all types of job and can also do multi-tasking. In my everyday work, I am engaged in answering telephones particularly inquiries from customers and address whatever concerns they have and and call the attention of the concerned department to initiate an action and to satisfy the customer's needs. As a secretary, I can say that I am a quick-thinker and I need to have a quick idea so that I can satisfy and give my best performance especially when I am assisting the company's big boss and this characteristic is very important when I am talking to the customers because customer's time are very important to them and they don't want any single moment be wasted just talking over the phone. In my case, since I am also engaged in customer service department as part of my job, I make sure that I understand very well and fully known the products that the company is carrying. If in case that I am not fully oriented about the product, I do a self research about the product so that when I encounter a certain situation, I can answer whatever concerns will be brought up to me. As a secretary, I make sure that all my things and task to do are well-organized to save time and to finish all the task that is given to me for a particular day.