Leart B.

Name: Leart B. Title: Customer Success Specialist | Graphic Designer **Skills:** 1. **Graphic Design:** Proficient in Adobe Creative Suite, creating impactful visuals, logos, and branding materials. 2. **Logo & Branding:** Crafting unique and memorable brand identities, ensuring brand consistency across all platforms. 3. **Data Entry:** Expertise in accurate data input, organization, and management using various software. 4. **Customer Success Specialist:** Demonstrated ability to enhance customer experiences, ensuring satisfaction and retention. 5.**Cybersecurity Specialist:** Proven proficiency in conducting penetration testing for cloud, web, and mobile applications, showcasing an adept ability to identify and address vulnerabilities. Demonstrated experience in enhancing security postures across diverse digital landscapes, ensuring robust protection against potential threats. **Work Experience:** 1. *Support Branch* - **Experience:** 9 years in providing exceptional support services, resolving customer inquiries effectively. 2. *Support Team Lead* - **Experience:** Led support teams for 5 years, overseeing operations, optimizing workflows, and mentoring staff for improved performance. 3. *Customer Success Specialist* - **Experience:** Successfully contributed to customer success initiatives for 1 year, driving engagement and loyalty through strategic customer-focused strategies. 4.*Web Application Security Specialist* - **Experience:** Proven track record in enhancing web application security for 3 years, implementing robust measures to protect against cyber threats and ensuring a secure online environment.