James A.

Admin Support/Customer Support with more than 20 years of experience working for a multi-national and local companies in the beverage and fishing industries and BPO. Also been a freelancer as customer support supervisor to handle 12 team members. Had contributed in reducing cost by proper sourcing, and better inventory system for more than 5,000 line items. Had formulated and implemented better ways in reducing time to generate accurate reports. Had provided the best customer experience for the inquiries of the customers and reduced the average response time by 50%. Core competencies include customer support by handling calls, email chat support using Zendesk and FB moderation, bookkeeping, supply chain management, budgeting, bank reconciliation, account receivables and payables management. Inventory planning and control and cost accounting, in SAP environment,