Frank W.

## BIO WORK Computer Information Services, London, KY EXPERIENCE: CIS is a consulting firm in Eastern Kentucky. Consultant Dec.2002 – Present · Designed and implemented Trouble Ticket system using PHP and MySQL that also allows external customers to view and create tickets. · Worked with internal and external customers to create project plans. · Created network-monitoring tools using Perl and SNMP to pull statistics off of routers for alarm and billing purposes. · Internet Doorway, INC., Jackson, MS Netdoor is Mississippi’s largest and oldest Internet Service provider. Senior Software Engineer/ Project Manager Apr.2002 – Dec.2002 · Worked with external customers to gather requirements and properly manage internal and external expectations on scope of work, time lines and cost. · Designed normalized customer databases utilizing SQL Server 2000 and MySQL. Northstar Technology, LLC., Somerset, KY Northstar is a GSM Wireless provider in Kentucky. Senior Manager Application Development Sep.2001 – Apr. 2002 · Assisted with the planning and setup of Northstar’s data center, headquarters and call center. · Assisted with the creation of the company network, DHCP, DNS and Windows 2000 Active Directory. · Created the company intranet in ASP using ADSI for management of users, information and security. · Assisted with the setup of a Norstar Meriden PBX including installation and wiring. TeleCorp PCS, INC., Jackson, MS TeleCorp PCS is AT&T’s largest U.S. wireless affiliate. Senior Software Engineer/ Project Manager Sep.1999 – Sep. 2001 · Developed website for newly merged companies, TeleCorp PCS and Tritel Communications, integrating both companies data and resources. · Developed online store using ASP, VB 6 and SQL Server 7. This included the implementation of highly complex business logic. · Interact with various departments to develop, design, administer and maintain our departmental Intranet site that provides employees with access to company information. · Responsible for the building and maintaining of web servers involved in the Intranet and Internet. · Developed a secure site template and backend used by a team of individuals for TeleCorp’s Commissions System using Microsoft’s Active Directory Service Interfaces with VB and ASP. Lands’ End, Dodgeville, WI Lands’ End is one of the worlds’ largest sellers of clothing over the Internet and by Catalog. Software Analyst April.1998 –Sep. 1999 · Developed online clothing model for swimwear using Java and Perl that increased the sales of certain swimwear items by over 400%. · Developed core online store pieces using C/C++, Perl and M4. · Engineered merging of site backend built in C/C++, Perl, M4 and Java with Vignette’s content management product, StoryServer. Wal-Mart, Baraboo, WI Wal-Mart is the worlds largest retailer. Customer Service Manager Nov. 1994 - April1998 · Complied with company objectives, policies and procedures. · Handled customer requests, complaints and concerns. · Managed up to forty store employees at one time. EDUCATION: University of Wisconsin-Whitewater, Whitewater, WI AFILLIATIONS * YMCA volunteer youth basketball coach. AND * Habitat for Humanity volunteer. HONORS: * Resident assistant at the University of Wisconsin-Whitewater. * Dispatcher for Disabled Student Services Transportation Division. ## Area of Expertise Proficient in advanced programming languages such as Microsoft Visual Basic .NET, ASP .NET, Java, JSP, JavaScript, Perl, PHP, C/C++, HTML and XML. Working knowledge of SQL Server 2000, MySQL, Microsoft Access, COM, Active Directory, Microsoft Exchange, Linux, Solaris, AIX, SCO, Windows 2000 Advanced Server and Windows XP Professional. Active participant in all stages of various product development life cycles as an individual, team player and team lead