Engelbertt M.

As a specialist in IT Technological Support, I have more than 10 years of experience in the technological area, I have developed skills that have allowed me to provide support and offer alternatives and solutions to problems and needs of customers and users. I am a Venezuelan Spanish speaker, technician and university professional graduated from educational institutes with great experience in my country, during the performance of my work I have taken great care to develop skills that have allowed me to fully comply with acquired work and professional commitments. As a Computer Engineer and technician in external plant telecommunications systems, I have managed to obtain more than 10 years of experience supported by continuous learning by exercising my work in different roles as a support analyst, thanks to this, I have acquired qualities and skills in the IT Technology Support area and customer service providing my professional support to customers and users in person and remotely, in their needs in terms of troubleshooting Windows and GNU / Linux Operating Systems, installation, configuration and maintenance of applications, networks, and telephony, among others. One of the most relevant learnings during my career has been that labor transactions or agreements benefit both parties involved, my goal and objective is to establish an excellent labor agreement where the employer covers their needs based on my technological knowledge and skills. Below I mention some of the software and applications that I rely on to fulfill my work commitments:  Microsoft Windows  GNU/Linux  Microsoft Office (Excel, Word, PowerPoint)  Open Office  Google Chrome  Mozilla Firefox  Canva  Out Look  Thunderbird  WebMail  AnyDesk  Team Viewer  Escritorio Remoto  Acronis True Image  VirtualBox