## BIO
### Objective I am searching for a PC and/or Network Technician position to support the Information Technology department of a <u>strong and growing</u> company or organization. I am also willing to accept entry-level to intermediate C++ and VB programming positions.
### Qualities
* In depth experience with Windows and MacOS running on clone and brand name hardware
* Creative, ambitious, energized, and eager to learn new technologies and standards as they emerge
* Exceptionally organized in thought, planning, and action
* Resourceful and willing to handle a wide variety of tasks and challenges
### Professional Experience
**Organization: Palo Alto Unified School District; Position: Computer Support Specialist I; Duration: Feb'01 - May'02**
* Completed trouble tickets from a help desk system to service our faculty and staff
* Was exclusively responsible for Paly High School, Nixon Elementary, Palo Verde Elementary, Barron Park Elementary, and the Children’s Hospital School at Stanford
* Worked with FreeBSD, Windows 2k/XP/ME/98SE, and MacOS 7.x/8.x/9.x/X operating systems
* Created both Ghost and Apple Disk Copy images of customized systems, then burned them to CD-Rs
* Worked with AppleScript to complete solutions to some of Human Resource’s unique requests
* Started a FileMaker database to track school inventory, which included system specs and asset tracking
**Company: Digital Origin, Mountain View; Position: Technical Support; Duration: May'99 - Dec'00**
* Practiced both customer service and technical skills to troubleshoot and prioritize customer calls
* Worked closely with Quality Assurance and Engineering to recreate problems in house, research new issues, create reliable installer applications, and streamline the workflow of Technical Support
* Troubleshot new problems in Windows 95, 98, 98SE, ME, NT 4.0, 2000, and MacOS 7.x to 9.0.4
* Maintained online FAQ database for all Digital Origin products
* Created, updated, and maintained a call center database in FileMaker to work on both PCs and Macs
* Created an Uninstaller for all Digital Origin products using InstallerVISE
**Company: United Defense, San Jose; Position: PC Technician; Contract: Sep'98 - Feb'99**
* Completed trouble tickets from the Information Technology department’s database including, support of PCs with Windows 95 and NT, new installations, peripherals, software installs, and data backups
**Company: Neopost, Hayward; Position: Network Technician; Duration: Jun'97 - Sep'98**
* Daily administration of a multiple platform network (Windows NT, DEC VAX, and Unix) which includes user account creation, rights, privileges, drive mapping, backups, and file maintenance
* Extensive use of Microsoft Exchange Server and Client software, administration of users and distribution groups, e-mail forwarding through Multinet, and problem solving
* Complete rework of a central group of hubs and switches, including patching new CAT-5 cables and rerouting other server room cables below a raised floor
* Creation and maintenance of a database for Sales Force Automation laptop and PC asset tracking
* Created, updated, and published Neopost’s national phone directory
* Mastered skills in troubleshooting networked PC software and hardware problems as they appeared
* Helped organize employee office moves, which includes connecting phones, data lines, and cable runs
**Company: A&A Technology, Fremont; Position: Senior System Engineer; Duration: Jun'96 - Jun'97**
* Reorganization of A&A’s technical department, including policies, processes, and asset tracking
* Faultless skill in assembling, upgrading, and troubleshooting hardware in Apple Macintosh systems, PCs, workstations, servers, laptops, “luggablesâ€, and printers
* Creation and development of A&A Technology’s web site, including HTML pages, graphics, and scripts
**Company: Weird Stuff, Sunnyvale; Position: System Technician; Duration: Jan'96 - Apr'96**
* In depth component integration and testing experience with hard disk drives (RLL, ESDI, MFM, IDE, EIDE, SCSI, UltraSCSI, WideSCSI, and RAID), floppy disk drives, tape drives, CD-ROMs, CD-Rs, optical drives, motherboards, backplanars, daughterboards, expansion cards (video, sound, modems, I/O, and SCSI), power supplies, and monitors of various makes and models
**Company: Electronic Arts, San Mateo; Position: Software Tester; Contract: Sep'95 - Oct'95**
* Tested Electronic Art’s (EA) “Edutainment†software on various PCs, using a predefined test schedule
**Organization: Penn State University, PA; Position: Computer Lab Operator; Duration: 1993 - 1995**
* Maintained many printers, and IBM and Macintosh networked computers, using Token-Ring and Ethernet topologies to connect with an IBM VM mainframe running CMS
* Intensive use of operating systems including CMS, DOS, Windows 3.x, and IBM O/S 2
* Consulted students on their hardware and software problems both over the phone and in person
### Education
* Attending University of Phoenix in San Jose for a BS/IT degree, half way through with a GPA of 3.98
* Undergraduate at Penn State University in University Park, Pennsylvania, for 1992-1994
* 1992 graduate at State College Area High School in State College, Pennsylvania
*
## Area of Expertise
Visual Basic 5.0/6.0/.NET Visual C++ 6.0 Access Database creation/management (also ADO with VB) FileMaker Database creation/management Hardware and O/S for ALL Win32 platforms Hardware and O/S for ALL Mac platforms a little bit of FreeBSD
