Mateus R.

I am always seeking new knowledge to enhance my career, which began as an intern in the construction industry, overseeing the entire construction management process. Currently, I am focused on customer service. In my role as technical support and implementer, I had a valuable experience as a Customer Success Intern at Obra Prima, a software designed for planning and managing construction projects. I combined my skills in personalized customer service and problem-solving with targeted communication for training new users of the system. Applying the Pin People methodology, I tailored it to meet the specific needs of each client. I excelled in creating experience surveys adapted to each client's reality and effectively managing customer interactions within the platform. I emphasize my ability to analyze client-generated data to propose improvements, actively collaborating with the Account Management team in crafting analytical presentations. Furthermore, I contributed insights for product enhancement, liaising with Data Labs, Technology, People Science teams, and the Product department. I have experience in managing and executing projects aligned with departmental OKRs. I possess a strong background in KPI metrics, NPS, dashboard creation and enhancement, customer analytics, support, OKRs, and onboarding. My proficiency extends to advanced knowledge of tools such as Google Sheets, Google Meet, OBS, SalesForce, Microsoft Excel, Microsoft Word, Power BI, Movidesk, Microsoft Office Suite, Cype Cad, Revit, and Autocad.