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$10 USD / hour
Zastava KENYA
nairobi, kenya
$10 USD / hour
Trenutno je 12:23 pop. tukaj
Datum pridružitve september 22, 2016
0 Priporočila

Yvette U.

@uweray

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$10 USD / hour
Zastava KENYA
nairobi, kenya
$10 USD / hour
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Stopnja ponovnega najema

Translator/Data entry/Customer Support specialist

• Wide experience in working remotely • Wide experience in Customer service. • Wide experience in translating • Experience as a Quality and Assurance Analyst • Wide experience in Data entry and good typing skills • Wide experience in email handling. • Wide experience in phone support • Experience in loss prevention(Refunds) • Experience in dispute resolution. • Good knowledge in detecting fraudsters • Experience in Helpdesk and Call center • English and French proficiency. Techinical tools:  Zendesk  Slack  Basecamp  Braintree  Stripe  Skype  MaxIT  AVAYA

Stopite v stik s/z Yvette U. glede vašega dela

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Ocene

Spremembe shranjene
Tukaj ni nobenih ocen!

Izkušnje

Customer Support Representative(Remote job)

Lime
nov. 2018 - nov. 2019 (1 leto)
• Apply refunds or coupons where applicable • Respond to customers’ email through Zendesk platform • Creating awareness of the Lime’s user agreement • When violations are found reach out to the users and take appropriate corrective action. • Investigate and respond to inquiries from users in areas of responsibility owned by the Trust and Safety team. • Respond to different types of chargebacks by providing appropriate evidences.

Quality and Assurance Analyst

Dhanush Infotech Ltd
okt. 2016 - jun. 2018 (1 leto, 8 mesecev)
Dhanush is a contracting partner of IBM to provide IT End Users services to Airtel Africa and Orange. Supporting Anglophone and Francophone 17 countries. I got this promotion because of my incredible performance as helpdesk analyst. As a Quality and Assurance, I audit all work done at the helpdesk. Key responsibility: • Regularly present to the team and management team on Quality Improvements.

Helpdesk Analyst

Dhanush Infotech Ltd
okt. 2014 - sep. 2016 (1 leto, 11 mesecev)
Dhanush is a contracting partner of IBM to provide IT End Users services to Airtel Africa and Orange. Supporting Anglophone and Francophone 17 countries. • Create tickets using MaxIT tools for different requests. • Understand the business requirements and provide appropriate solutions. • Able to translate the work-related documents / content provided into French from English and vice versa.

Izobrazba

Business Studies

Rwanda 2007 - 2011
(4 leta)

Kvalifikacije

Planning for Monitoring and Evaluation

Philanthropy University
2019

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