Md Rayhan H.

**Multi Skilled Freelancer** I am a professional Website developer, NFT Marketer, Discord manager, customer service representative & article writer working for more than 8 years. I am also an experienced customer support/technical support from different BPO companies for 7 years providing customer service and technical assistant for internet, android devices, and apps issues and troubleshooting. For 5 years I am a Freelancer/ Virtual Assistant, with clients from E-commerce, Real Estate Company and Leasing Company providing customer service, property management, handling house repairs issue and appointment setting, admin support, and other project-based tasks such as adding product and products details in Shopify, data mining and web research. I can provide e-mail, ticket, and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Technical Support / Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. My Skills: - Website development - NFT Marketer - Discord Server Management - WordPress - Shopify - Content Writing - Microsoft Office Word, Excel, and Spreadsheet - Google Docs, Google Sheets, Gmail, and Google Calendar (Google Suite) - Excellent in speaking and writing in the English language - Email Support (FRONT, Helpscout, Outlook, Gmail, Gorgias App) - Phone Support - Technical support for ADSL and Android device - Chat Support via Zendesk, Freshdesk, Facebook Messager, and other online chat application platforms - Customer Service - Order Management (Shopify, OBERLO, Dropshipping, and Aliexpress) - ‎Shopify adding products and description, editing orders and refunds - Xero Application (account creation and invoicing) - ASANA task and FRONT With these experiences, I still never stop to learn new technology. I am continually checking new web tools to stay competitive and more efficient with my home job. My goal is to provide out-most work satisfaction and wonderful working experience with my clients