Profilna slika od rameeztariq
@rameeztariq
Zastava Pakistan Pakistan, Pakistan
Član od 21. marec 2018
0 Priporočila

rameeztariq

Na voljo Nedosegljiv/a
Qualified Customer Service with 8 years of fast-paced customer service experience. Personable and professional under pressure. Patient and empathetic Customer Service Agent with an extensive background in conflict resolution and customer care. a: Zendesk Ticketing System b: Email Support c: Live Chat Support ∞ Skills • Strong client relations • Quick learner • Team leadership • Self-motivated • Strong verbal communication • Extremely organized • 55 wpm with 90% accuracy Send me email for contact me over here, ( ' '
$15 USD/hr
1 ocena
1.4
  • 100%Opravljena dela
  • 100%V okviru proračuna
  • 100%Pravočasno
  • N/AStopnja ponovne zaposlitve

Portfelj

Najnovejše ocene

Izkušnje

Cisco Trainer

Jan 2018

• CCENT, CCNA Routing and Switching, CCNA Data Center Trainings • Mid Business Companies Routers, Switches Configurations and Troubleshooting • Customers questions and issues handling • Providing Pre-Sales solutions for small business companies • CCNA, CCNP racks building and initial configurations for Lab’s • Exam preparations • Email, Live Chat, and Voice Call Support •

Customer Support Specialist

Dec 2017

• 15 hours/day Live Chat Support • Preparation of Exams • Preparation of Lab Exam • Preparation of written Exam • Providing online training

Customer Support Specialist

Aug 2017 - Mar 2018 (7 months)

Customer Service Specialist • Provided an elevated customer experience to generate a loyal clientèle. • Answered the Customers issues and problems through Zendesk Ticketing System. • Answered through email if there is an issue in Zendesk Support. • Part of 911 Team which have to be alert 24/7 in case of any issue during the business services

Customer Support/Technical Support

Oct 2014 - Jul 2016 (1 year)

Customer Service Specialist • Answered an average of 50 Live Chats per day by addressing customer inquiries. • Solving problems and providing new Services information. • Politely assisted customers in person and via Live Chat and Email. • Provided an elevated customer experience to generate a loyal clientèle. • Answered product questions with up-to-date knowledge. • Solved Customers issue regarding services only in 10 minutes. • Refund the tokens in case of issue with apologizing.

Customer Support Agent

May 2011 - Dec 2013 (2 years)

• Politely assisted customers in person and via Email and Live Chat and Phone calls. • Routinely answered customer questions regarding merchandise and pricing of products. • Sending Email about latest Services at a monthly base. • Politely assisted customers in person and via Email. • Keep in touch with business partners for new projects and queries.

Customer Support Specialist

Jan 2010 - Mar 2011 (1 year)

• Described product to customers and accurately explained details. • Routinely answered customer questions regarding merchandise and pricing. • Set up and explained new membership contracts. • Providing access of services as per scheduled

Izobrazba

Bachelor In Art

2012 - 2014 (2 years)

Kvalifikacije

DIT In CS & IT (2011)

TNA Islamabad

Cisco Certified Engineer (2014)

Cisco

CCENT R&S, CCNA Exploration LAN, WAN, Wireless, CCNA Exploration Security CCNA R&S Certified

Verifikacije

  • Povezano s Facebookom
  • Priljubljeni Freelancer
  • Potrjeno plačilo
  • Overjeno preko telefona
  • Identiteta verificirana
  • Potrjena E-pošta

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