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$3 USD/uro
Zastava PHILIPPINES
mandaue city, philippines
$3 USD/uro
Trenutno je 3:29 dop. tukaj
Datum pridružitve maj 22, 2017
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Clydelle June M.

@clydellegwapz

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$3 USD/uro
Zastava PHILIPPINES
mandaue city, philippines
$3 USD/uro
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Stopnja ponovnega najema

Customer Service Representative

My call center experience has been extensive. I've worked as a Change Specialist Service Rep Tier II for Australia’s largest telecommunications and Media Company. I basically started as a consultant taking in calls for billing inquiries. Later on after 8 months, I became one of the few who were chosen to be promoted to the Retentions Team, saving customers from disconnecting the services by providing loyalty offers or resolving existing issues. The most challenging experience that I experienced so far was being put on a temporary, project-based assignment – handling complaints. By then, I was able to understand the essence of my job more than anything, even more than just pacifying irate customers or resolving billing issues. I was given an opportunity to have a better understanding about valuing customer “experience”, making detractors to advocates, and making clients stay for business.

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Ocene

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Izkušnje

Customer Service Representative Tier II

Teletech
mar. 2016 - Trenutno
Started as a billing consultant, got transferred to Retentions Team after couple of months. Had a 3-week experience to escalations and complaints handling. Now, currently working in the Change Department/ Back Office.

Technical Support Representative

Teleperformance
okt. 2015 - feb. 2016 (4 meseci, 1 dan)
This experience helped me establish my skill in providing customer satisfaction from answering general inquiries to resolving technical and billing issues

Izobrazba

Bachelor of Secondary Education

University of Cebu, Philippines 2013 - 2015
(2 leti)

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