Vanessa A.

I am a dedicated customer service manager with over 8 years experience in the customer service industry. Proven track record in resolving and reducing customer complaints and meeting customer service level expectations I am seeking a position in Customer Service where my extensive experience will be further developed and utilized in accomplishing the ultimate marketing goals of the Organisation.  i have listed some  of the skill i have below. 1. Excellent communication skills focused on understanding customer needs and developing resolutions. 2. Proven ability to grasp product knowledge to quickly address customer questions and complaints. 3. Able to stay calm when confronted with angry customers and defuse tense situations 4. Problem solving skills and a wise decisions maker. 5. Excellent planning and organizing and presentation skills. 6. Ability to work independently, meet deadlines and obtain results  7. Proficient in completing all work according to deadline.