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Online Remote Support Platform in Drupal

$3000-5000 USD

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Objavljeno pred približno 10 leti

$3000-5000 USD

Plačilo ob dostavi
DON'T BID UNTIL YOU READ THE Description! DON'T BID IF YOU HAVE LITTLE EXPERIENCE! The project is big and needs your attention before you bid, to calculate hours needed! Brief Description This project has do do with the creation of an online platform for Remote IT Support. It consists from the setting up of the website (graphics and integration) to the automation of the backend. The main two scenarios that this website will be focused on will be the following: 1. A customer will use a very easy and quick way to connect to customer care live chat, then the live chat customer care will directi the client to the appropriate payment and then direct the client to the appropriate technician. Then the technician will be connecting with a remote support software to the client and solves the problem. The client accepts or reject the solution of the problem and teminates the session. 2. A technician applies for working in this online platform, so he registers, he fills in his details and a questionnaire and stays in the database, until he is activated by admin 3. The admin is able to see reports, approve or disapprove technicians and edit/add their details. More details on the project The project must be designed on Drupal (this includes the setup of CMS, the configuration of appropriate modules and plugins and the full design of the website). 1. The design should be a very modern & responsive design, preferably something like geekbuddy . com but with blue colors. 2. The site will be multilingual and will be delivered in English & Greek Version. 3. There will be an online store for selling the services (per incident, contract based monthly, annual etc) 4. The technician may control the timer of the session between him and the client 5. There will be a session history for all previous sessions and the action that are made by the technician, so the technician must be able to input comments when he is working online remotely with the client. 6. Technicians who are available should be seen as Online and the customer support can choose to assign any online technician 7. There should be a click 2 call function so that the client can request a callback service from the company. 8. Client can define a specific deadline for resolving his problem so this will increase the cost of the per incident payment. 9. There should be an API connection between an open source live chat system and teamviewer, if needed, but the integration must be done from our side. 10. The technician should be able to evaluate the technician’s efficiency in various points (Knowledge, speed, etc) 11. There should be a referral system, so when a client introduces another client, he gets an incident service for free. 12. There should be a financial state from the backend, on how much money the technician’s must be paid monthly depending on the cases they have solved. 13. Reporting for the Administrators a. List of clients that need help b. Visit rates c. Avergage waiting time d. Ticket resolutions per day e. Incidents that were not done correctly 14. SEO 15. SEO friendly URLs 16. Auto Sitemap 17. Prevent duplicate content 18. Google Analytics Setup a. Installation in all pages b. Goal tracking in 2 languages c. E-commerce tracking setup d. Conversion tracking funnel setup e. Search Tracking Setup 19. SSL Certificate installation 20. Forum Installation with drupal integration Delivery Time The project must be delivered on 20th of April
ID projekta: 5570469

Več o projektu

35 ponudb
Projekt na daljavo
Aktivno pred 10 leti

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Avatar uporabnika
Hi, Thanks for showing interest in our proposal. I would love to work with you. I have already work on more than 200 projects from last 4 years. I had gone through your project post . I have some queries , let me know when we can connect and you can resolve few of my query Please check my Drupal portfolio . I can help you for any Drupal task Most recently completed project of Drupal includes : [login to view URL] [login to view URL] Few other links : [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] Web Portfolio: [login to view URL] Please let me know the best time for discussion for project. You can check my feedback on freelancer.com and sample links ( Due to limitation of words imposed by freelancer.com , I cant share much information here ) Please let me know, If you have any questions to ask. Looking forward to discuss the project in detail with you. Thank you, Andrew
$5.154 USD v 45 dneh
4,9 (253 ocen)
9,3
9,3
35 freelancerjev je oddalo ponudbo s povprečno vrednostjo $5.519 USD za to delo
Avatar uporabnika
We understand you want to operate a online technical support system. The client will purchase the support service (per instance, monthly, annually basis) through the drupal site. Customer care personnel will guide the client through the live site to sell the service and assign a technical support staff to solve the issue. The executive will know all the available technicians. Technician will contact the client and try to solve the issue using a Remote Support Software. The technician will log the issue and the resolution in the website and The client will close the issue. The technicians will be billed as per the successfully closed the issue in a month. For per incident service - client should be able to opt for emergency service by paying additional cost. There will have Administrator's dashboard for tracking the support system and Generating billing for the technicians. We can implement the site based Drupal's 'SUPPORT' module. Our Query: Will the client l raise any support ticket or the ticket will only be raised through live chat? What will happen if the technician is unable to solve the issue How a technician will contact the client? Please explain what you meant by ' control the timer of the session' by the technician? Please explain how you want to implement 'click 2 call- callback service' ?
$3.157 USD v 30 dneh
5,0 (226 ocen)
9,2
9,2
Avatar uporabnika
The bid is a rough estimate of what might cost you for the project. We feel that until we discuss in details its difficult to confirm. Lets connect we can give you the experience you have been looking for. Thanks - Vikas Jain
$5.154 USD v 60 dneh
4,8 (359 ocen)
9,4
9,4
Avatar uporabnika
I have a team consisting of three programmers, two developers, one graphic designer and one quality assurance officer at your disposal for this project. I can provide you with a fully functional solution according to your preferences. A full technical brief and signed work agreement will be provided if we agree to cooperate. I am willing to discuss this project live via Skype. I will also provide long-term maintenance and support. I have also developed a custom auction script that can be implemented and further customized according to your preferences. As to my background on Freelancer, I am working on website and custom logo design currently for three Australian companies and one Italian pharmaceutical consulting firm. I am also optimizing a Chicago-based trolley rental company on a monthly basis. In addition, I have experience using PHP and VB together with various API's to create a unique tool for an Israeli diamond trading firm. I can provide samples upon request via private message as I would prefer to keep my clients' information private. Please message me to discuss this project. Thank you!
$30.000 USD v 120 dneh
4,9 (69 ocen)
7,2
7,2
Avatar uporabnika
Hi, I (Myself a senior PHP, ASP.NET programmer using C# and VB) have a team having experience of more than 10 years in developing web and mobile applications. I have a team of expert programmers who write robust and bug-free codes at the very first instance. After seeing our quality of work and the cooperation offered to you even after the work has been delivered to you, you’ll come to us again and again to avail our services. I read through the job details extremely carefully and I am absolutely sure that I can do the project very well. I can achieve the results that you are asking for within your timeframe and budget. I am confident I can exceed your expectations and I would love to work on your project. Thanks, Priyanka
$5.263 USD v 50 dneh
4,9 (51 ocen)
6,9
6,9
Avatar uporabnika
Dear Sir, We claim to get it done perfectly for you EXACTLY in the way you want it - Kindly give we a chance and we will prove myself - Ready to prove our words, let's get it done right away and I mean RIGHT AWAY !! Looking forward to hear from you soon - GOD Bless You.
$5.263 USD v 30 dneh
4,9 (174 ocen)
6,9
6,9
Avatar uporabnika
A proposal has not yet been provided
$4.123 USD v 40 dneh
4,6 (14 ocen)
6,5
6,5
Avatar uporabnika
Hi how are you? we are Drupal Expert with a lot of years of experence. We just read the project description and we can do it before at 20 April. If you are interested, please contact us! You will not regret! Thanks you very much! Greetings!
$4.639 USD v 30 dneh
5,0 (2 ocen)
4,1
4,1
Avatar uporabnika
Hello Sir . We have done more than 50 e-commerces in 6 years. We done from scratch or with platform. We management more than 10 at this moment. Thanks for the opportunity, We are here to solve your problem, Thanks Regards
$3.555 USD v 3 dneh
0,0 (0 ocen)
0,0
0,0

O stranki

Zastava GREECE
Elliniko, Greece
5,0
43
Plačilna metoda je verificirana
Član(ica) od mar. 27, 2005

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