I have degree in Economics and International Relations from University of Calgary. Worked with big companies such as TD Bank and Shaw Communication. Done assignments on Excel and Word.
I have 10 years of experience in Customer Service and 6 years of experience in Call center.
I have experience in listening and evaluating calls, also coaching agents on it. While working with Shaw I moved up to leadership position where I was responsible for 50 agents Performance and Sales Target
I have 4 years of experience in Freelancing with couple of companies. The most recent experience is with US based company PR Distribution working as freelancer, trained For Distributing Press Releases, Reports, Email Handling, Live Chat, on Phone Customer Service.
I am very interested to join ASAP.