Chelsea Henderson
WORK EXPERIENCE
Account Manager/Outbound Sales November 2016 to September 2017
Asset Marketing Services, LLC - Burnsville, MN
•Made outgoing calls to customers and clients to actively develop accounts.
•Helped each client build a world class coin collection using a consultative selling approach.
•Built strong customer relationships, loyalty and trust.
•Successfully achieved metrics and targeted goals.
•Built and managed a strong base of clients.
Inbound Sales/Account Manager September 2014 to October 2016
Nextten Stauer, LLC - Burnsville, MN
•Implemented a consultative selling approach on all Inbound/outbound calls.
•Responded to all customer inquiries in a timely manner.
•Exceeded sales goals consistently.
•Built customer base, and increased percent of return customers.
•Helped train employees and implement new ways to train them
•Produced $80000 in net sales volume during an average month
•Increased revenue
Personal Assistant November 2013 to July 2014
B&W Metal Works - Shakopee, MN
•Handled mail, email and faxes.
•Screened telephone calls and inquiries and directed them as appropriate.
•Scheduled appointments, meetings, and coordinated all independent contract projects.
•Handled payroll and bill payments.
•Built and maintained relationships with company's most valuable clients.
•Ordered steel, parts, and maintained all inventory.
•Performed other miscellaneous administrative tasks at the owner's request.
Host November 2012 to October 2013
Mystic Lake Casino - Prior Lake, MN
•Actively promoted a cooperative work environment to boost morale and efficiency.
•Provided all guests with legendary customer service.
•Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
•Monitored guest consumption of alcohol and appropriately intervened as needed.
•Maintained clean dining room, lobby and service areas at all times.
•Provided professional, friendly, and engaging service.
•Displayed enthusiasm and knowledge about the restaurant's menu and products.
Receptionist/Office Assistant June 2011 to March 2012
Ashford Communities - Houston, TX
•Answered and managed incoming and outgoing calls while recording accurate messages.
•Completed data entry, and tracked resumes.
•Handled incoming and outgoing correspondence, including mail, email and faxes.
•Coordinated, scheduled and arranged meetings and appointments.
•Organized forms, made photocopies, filed records and prepared reports.
•Scanned documentation and entered into the database.
EDUCATION
Normandale Community College - Bloomington, MN In Progress
Associate of Arts: Liberal Arts
GED Completed
SKILLS
Effective negotiator, Microsoft Office Suite Excel, Outlook, PowerPoint, Microsoft Word, CRM Software proficient, Strong deal closer, Up selling and consultative selling, Self-directed, Strong interpersonal skills, Telephone skills, Quick learner, Knowledge of sales presentation and closing strategies.