Resolve customer complaints via phone, email, mail or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.
Respuestas Claras
Apoyo al cliente
Fluidez
Dominio del tema
Entrenamiento capacitado para el manejo de usuarios
Satisfacción al Cliente
Responsabilidad y Puntualidad
I got a good experience in the customer service field for more than 5 years in many countries and I know the keys, requirements, and duties of this job.
I have the relevant experience in customer service and I have worked with few of the most reputed BPO in the market. i am confident i can do it much better then other job seekers.
I can dedicate myself to this project all my time, and I will also be extremely professional in representing your business, thus helping build on customer satisfaction and company reputation. Thank you!
With over 3 years of experience in the call center industry, I had learned how to provide excellent customer service to my clients on my company's behalf. Calling up customers and answering calls and responding to email is not new to me. I have worked with some of the finest companies such as Suntrust Bank, Wellsfargo and Amaysim as a customer service representative.