Infeetel predictive dialer solution™
Executive Overview
Contact center manger your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage processed and systems. Infeetel contact center dialer™ is just what you need. It provides visibility and control over the performance and productivity of your call center. Infeetel contact center solution has all the features associated with high end and high cost proprietary call center solutions.
Infeetel predictive dialer solution Reduces Communications Cost and Complexity
Infeetel outbound predictive dialer effectively integrates all outbound processes (telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaign and list management strategies.
Infeetel contact center advantage
Third party integration like:
CRM
ERP
SMS
Click2Call
Voicemail
Product Highlights
infeetel – predictive dialer solution™
Manual, Progressive & Predictive Dialing
Longest idle agent based routing
Multiple campaign management
Agent inter dialing support
DNC list management
Real time supervision
Call Transfer
Outbound ACD
Call back scheduling
Multiple dialing modes
Call forward & 3-way conferencing
Agent call intervention