Create a Survey module to measure customer satisfaction levels for our call center agents services.

Current software versions: FreePBX: [login to view URL] Asterisk: 13.11.2 Project Description : . After a call, our Call Center Agents will transfer a customer call to an extension where the survey should be executed. Survey will consist of 2 fixed questions. We need to be able to define the Survey number and Name, then record the questions and select valid answers for the 2 questions (They will be numeric, 1 digit). Like 1 to 2, 1 to 5, etc. And later be able to change/edit those questions and valid answers. All configuration should be done via a web page in the same FreePBX/Asterisk server that uses Apache. Results should be stored in a new table within the same MySQL database we have in our asterisk box. The database should contain: + Survey number + Survey name + Agent (Extension) that fired the survey + Queue that fired the survey + Date and Time + Caller id from original customer call + Asterisk call id (To identify call recording) + Question 1 result (Numeric 1 to 5) + Question 2 result (Numeric 1 to 5) Result can be export to Excel. Project Description We require an IVR phone survey module that can be used to evaluate the quality of customer support calls and agents. At the end of the call an agent will ask the customer if they are prepared to answer a short survey and the call will be transfered to the survey module. The customer will be asked questions and asked to press the appropriate number key to indicate their response. Detailed requirements: * Must be delivered as a FreePBX module compatible * Must be configurable through a web page on the FreePBX web interface * Configurable features must include: number of questions, range of values for response * Results will be stored in a MySQL database with information on the call, the agent, the questions and the answers to the questions * There will be a web interface to display the result for each question across multiple agents and can be export to excel. * Changing the questions will not invalidate the data in the database