Part-Time Tech Support and Customer Service role for Realhound CRM -- 3
$8-15 USD /uro
We are looking for a part-time contractor.
The role is for a hands-on Customer Service/ Technical Support person for our CRM company.
We are looking for a technically skilled candidate with excellent interpersonal skills for the customer service/Technical Support part-time position. In this role, you will need to troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
In this role, you will need to be comfortable talking to customers directly, as well as creating written documentation (tech docs, guides, reports) requiring excellent written and verbal communication skills.
In this role you will be :
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
Technical Support Requirements Must Have:
• Some experience in tech support, desktop support, or a similar role.
• Proficiency in Windows / Mac OS / Parse / WordPress / DIVI / HTML/Access/troubleshoot Microsoft issues
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Flexibility
• Project Management
Not remote.
Job in Wimberly, Texas- needs to live close to this location.
ID projekta: #26379009
Več o projektu
16 freelancerjev ponuja povprečno za $11/uro na tem delu
Hi i am expert at , Mobile App Development , SQL , WordPress , HTML , Website Management So send me Private message at PMB so we can discuss more about it Thanks
I have checked your proposal carefully. I am a expert designer I can do this work perfectly. Skills WordPress Shopify css3
***I think my experience will help you and your success.*** Dear realhound I have an experience of developing several sites by using the react.js and node.js. I have a prior project now and if you want, I will give i Več
Hi, Hope you are doing well! Thanks for sharing your project requirement with us. It will be our great pleasure to work on your project. I have checked your requirement, yes we can do it, because we already work on si Več
I have checked your requiremen. i am now working on broadband service support desk . I think I am suitable for this job. whatsapp me for details . +919393945555
I am an it engineer and working and handling tecgnical support since 2003. I have good experience with it equipments no matter it's for home Or office.
Hey, I am bharat borana I have 6 year exp. For technical support Relevant Skills and Experience Skilled Desktop Support Engineer L3 with 6 years of experience in providing comprehensive technical support to end-users Več
I have more than 5 Years experience as desktop support engineer. I would like to deliver this project.
i have experience as technical support engineer and ability to handle user and client and complete the project in given deadline.v
