For a construction company, we would like to implement latest edition of ITSM Ivanti with following;
1. ITSM Ivanti ticketing with essential ITIL Processes. Please list the covered processes.
2. IT procurement requests to manage
3. SLA/OLA management escalation and workflows
4. IT service Categories building
5. IT Assets discovery (All IT assets i.e. servers, desktops, printers, scanners, plotters, storages, network switches, Access points, CCTV camera etc.) and assignment of Asset to employee
6. Manage IT Contracts/Pos’ for on time renewals.
7. Manage IT Stores for better control of IT inventories.
8. Project/Location based dashboard, reports and KPI
9. Consolidated dashboard, reports and KPI
10. Integration with AD and Exchange
11. Training of Ivanti
Greetings,
I can help you in your project, I am Ayham, Resident in KSA / Jeddah , Arabic native & English fluent speakers
With an Master degree in IT .
for your first questions, please check the parts of ITIL processes :
Service support management
Service Planning Department
Relationship management throughout the service lifecycle
Setup and configuration management
Estimated budget management
Supply and Requirements Management
Manage service reports
Service continuity management
Business Relationship Management Services
Capacity management / capacity
Service design and implementation management
Let’s chat so i can understand your requirement in details
Hello,
I hope this bid finds you well. I am writing to express my interest in assisting with your project. With 10 years of experience in this field, I believe I have the skills and expertise to contribute to your team.
I understand that timelines and budget are important considerations, and I am happy to discuss these further with you. My proposed timelines and budget are simply a starting point, and I am open to negotiating to meet your specific needs and requirements on;
Helpdesk
ITIL
I would love the opportunity to demonstrate the value I can bring to your project. I look forward to your reply and the chance to work with you.
Sincerely,
Fridah M
Narinder Alliance Technologies LLC
USA | Canada | India
We have a team expert in Web Designing, Application Development (Web and Mobile), SEO Experts and Databases.
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