Urgent: Resolve Webcam Issues on Live Shared Whiteboard

Hi there, We have some problems with our live shared whiteboard and would love some help with #1, identifying the correct solution and #2, implementing the solution. Specifically, we have a live shared whiteboard built in NodeJS, HTML5, and Flash (for audio/video), which allows a broadcaster and multiple participants to join and communicate. There is a two-way audio/video setup built in Flash, as well as the regular whiteboard tools built with NodeJS. We are having problems with the audio/video setup. We had two instances recently where there were severe problems: 1) Tutoring Session between student & tutor - Khaldoon (the student) had his first whiteboard session with us but couldn't get his audio/video to work. - Khaldoon could hear/see Jodie (the tutor), but Jodie couldn't see Khaldoon on the student list ([login to view URL]) - This was *not* resolved when Khaldoon refreshed the whiteboard - This *was* resolved when Jodie refreshed the whiteboard (and Khaldoon refreshed afterwards) - After all of this, Jodie could connect with Khaldoon through the student list and the whiteboard & audio/video worked flawlessly - After about 10 minutes, Khaldoon's flash crashed and could no longer see/hear Jodie - This problem persisted even after Khaldoon restarted his browser (Chrome on Windows) - Due to technical problems, we cut the session short and I went on to test with Khaldoon in a newly setup whiteboard room - However, when we were testing, Khaldoon couldn't even get onto the whiteboard at all (it gets stuck on the 'notifying tutors' screen) even after restarting his computer. - On my end, I see a consistent string of Khaldoon 'disconnecting' while he is trying to get onto the whiteboard even without refreshing. - We gave up after that :( 2) Testing between another tutor and student - Deidre (the tutor) tried to do a tutoring session with her student - At the beginning, the student just couldn't get onto the whiteboard in the same way as Khaldoon had experienced. - After a while, the student was then able to get onto the whiteboard, but again, in the same way as Khaldoon had experienced, couldn't broadcast his audio/video. We are re-initiating our live sessions this coming Monday, and would LOVE to find a solution before then! We could possibly switch entirely to WebRTC before then (and ask all parties to only use Google Chrome), or find the underlying problem to this audio/video issue.