Freedom Agent – VA remote – Long Term (French speaking)

Our commitment is to free people that they can live their dreams. We do this by providing innovative services and processes to the marketplace. We are Travel Homes, a serviced apartment company embracing the future. We currently manage 22 apartments in Alsace, France. We work with several cleaning teams and welcome thousands of guests per year. All our check ins are digital and most of our services are digital too. The company is still a small size company, so you will be reporting and escalating unsolvable issues to the founder. We value freedom for our guests, and for our staff too! If you value freedom and have the competencies below, go ahead and apply! Your Mission Your mission is to ensure a 5 star stay to our guests. Help guests and partners resolve their questions and complaints with the highest level of efficiency and courtesy as possible. Outcomes 1. Improve guest satisfaction on a 10 scale from 9.1 to 9.4 at the end of the year 2. Decrease response time of bookings inquiries. Going from an average 2 hours to a mere 10 minutes 3. Find answers and solutions to resolve guests’ issues in the most direct and efficient way: • Coordinate with maintenance team on the ground if necessary • Access our database and progressively build an appropriated FAQ for assistance purpose 4. Decrease financial loss due to cancellation penalty by 50% • Avoid cancellations operated by OTA (online tourism agency) due to a lack of help in resolving the issue. Competencies Able to work alone: Can work alone and doesn’t depend on others to do what is necessary. Value freedom in his / her life. Acts without being told what to do and bring new ideas to the company. Communication: Writes clearly, correctly and with courtesy to represent our brand at its best. Fluent in French and English. Listening skills and empathy: Lets other speak and seeks to understand their viewpoints Creativity/innovation: Generates new and innovative approaches to problems. Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new info. Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude. Location: Remote Approximal time: 40 to 50h/month Our tools: Property Management System, WhatsApp, Drive, Gmail, Skype, OTA (AirBnB, Booking, Expedia) If this is a job that gets you so excited that you would even do it for free, we would totally accept that offer from you. But if you prefer compensation (and we totally get it…we prefer getting paid as well) this is what we offer: This is a part time, admin job. The pay is $6 an hour and the hours are 10-15h a week. As we will grow abroad, we will need more assistance in the next years. For now, it’s around 40 to 50h/month. In addition to being a detailed person, you must follow systems and processes. In fact, just to prove that you are detailed oriented and can follow procedures, when you apply for this position you must include “Freedom Agent n°1” in the subject line or in the text. Yep, that’s our little trick to sort out the people who blanket send their resume to anyone and everyone, from the folks (that’s you) who are truly interested in this position.