I have worked in the Call Center industry for over 10 years, 5 years of which I spent as a Supervisor/Training and Development Specialist for Customer Service both back office and inbound call taking for Billing and Sales, and Technical Support for AT&T, Telstra and Comcast and has strong experience in managing a team of 20-25 people leading by example through call taking ensuring that QA target specified by client is met, even exceeded.
A bit about me is that I am very passionate in everything that I do and it clearly translates on my performance. I'm a self-starter, fast learner and takes initiative to learn continuously as needed, I must say, I love learning new things! I have excellent command in both written and spoken English both online and on the field. I have keen eyes on detail, identify potential risks, research, and develop an action plan to resolve, and execute it. I'm results oriented and I make things happen. I just don't stop when I'm tired; I stop when I get things done with favorable outcome.
Apart from this, as an executive assistant that does extensive work such as research and data entry apart from being a "jane of all trades" for a board certified doctor, I strongly believe that I can get the job done accurately and cost efficiently as I'm a "jane of all trades."