DATA ENTRY CLERK/ADMINISTRATIVE ASSISTANT !!!

This position requires some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: Administrative Assistant Description and Duties: Answer and direct phone calls Plan meetings and take detailed minutes Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Book travel arrangements Create and distribute invoices to customers Receive and Input bills/expenses Collect Payments and conduct bank runs for deposits and bill payments Submit and reconcile expense reports Assist Manger with Standard Monthly/Quarterly Company Taxes Provide general support to visitors Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Administrative Assistant may be asked to perform the duties that of a Technical Support/Customer Service representative in which duties may include but is not limited to: Deliver service and support to end-users using and operating telephone systems, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving Website and devices provided by TrackMe! Guam; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates Take initiative to monitor customer fleets, identify of any issues and contact customer regarding such issues; Employee also shall periodically or at the Company’s request, submit reports of the services performed by the Employee. Skill and Knowledge Qualifications: Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment such as Microsoft Office & Adobe Softwares, conference phone, xerox machine, fax machine Knowledge of customer service principles and practices; Knowledge of Standard Monthly/Quarterly Company Taxes Effective listening skills; Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities; 2+ years Experience with QUICKBOOKS PRO 2014 OR HIGHER (Not Quickbooks Point of Sale) Valid Guam Drivers License 2nd Form of Identification for Bank Purposes Reliable Transportation Current Police AND Court Clearance Benefits Paid Holidays and personal time Medical, dental, vision coverage,company 401(k) matching program available after 60 days of employment Flexible spending accounts Business casual dress EcoPass.