I have lived in many western countries and done part time jobs there in customer support. With my current employer too I am leading the Customer support team. Role is very similar to what you have mentioned. Willing to dedicte a good number of hours per week for this, if its a steady job.
My profile on this site is that of a Academic Writer, since I am in survival mode and since that is the other skill, I have. Please note my above experience in Customer Service before taking a decision.
I look forward to hearing from your end.
Thanks,
Sourabh