Hi there, I have been working as a full-time customer service rep for more than 4years now, I've been to and work for a lot of big companies here in our country all of the companies that I been to covers full customers support manage complaints and escalate it. I can help you with your need for an assistant for this project. all of the accounts that I handled were all based in the US like amazon retail even work for SiriusXM based in NewYork and I was also customer support for Netflix. Thank you and Godbless.