Studies:
- Bachelor of Middle Education Costa Rica.
- CCNA Certification.
- CCNP Switching completed, currently on progress with CCNP Route and Troubleshoot exams.
- CCNA Module 1, 2 , 3 and 4 Certified for Instruction.
- Comptia Courses 901 and 902 completed.
- Programming with Python. (Self Study)
- Knowledge of VMware, Linux (Ubuntu, RHEL) and Windows.
- NDG Linux Essentials Course. (Self Study)
*************************************************************************************
Work experience:
- Assistance solving critical issues under pressure.
- Good documentation and research skills.
- Good communication and customer handling skills.
- HTTS Hardware Team (October 2013 - December 2014)
- Provided technical assistance to Cisco HTTS customers for hardware replacements.
- Security Team (December 2014 - March 2016)
- Provided technical assistance in security equipment such as firewalls (ASA) and Cisco IPS.
- Configuring network connectivity for LAN and WAN, optimizing performance and performing software upgrades.
- Troubleshooting connectivity issues in networks such as NAT, slowness, access lists and routing.
- Server Virtualization Team (April 2016 � Present)
- Providing technical assistance on virtualization servers (UCS), validation of hardware problems, log analysis, upgrades of firmware, connectivity problems and virtualization on UCS-C and UCS-B.
- Identification of compatibility issues on servers.
- Troubleshooting OS installation issues, boot