I work in the field of VoIP and contact centers, and I have been working on the Asterisk system include (installation & Configuration & Troubleshoot) for more than 10 years. I have implemented several projects for large Production Skills that depend on the contact center for their income.
worked on the following platform :
Trixbox , Esabel , Elastiks ,Freepbx
hands on the following:
Call Routing ,Queuing, Recording, IVR, Monitoring ,Reporting, Trunking ,,,and more