ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.

ITIL was originally published in the 1980s.

 

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    The system is already configured. It needs only to link internal microsoft exchange email to be notified in both ManageEngine unassigned task as well as a notification on email. Taking in account resolved and closed tickets with same manner of notification.

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    We need an expert in customizing iTop (). We have various small to medium tasks pending with an ongoing government project/client. The candidate should have at least 5 years of experience in customizing iTop and can work at least 4 hours a day to meet urgent deadlines. the budget expected is up to $25 depending on the candidate's experience, rating, and reviews. Knowing the Arabic language is preferred for the translation related tasks. Thank you

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    Review and update/ create current ITSM guidelines. working remotely 2/3 days per week from any Country of EU. Spanish and English languages required. 12-18 months

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