Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    4 najdenih del, po cenah EUR

    Soporte tecnico remoto o precencial

    €12 - €21 / hr
    €12 - €21 / hr
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    Importante multinacional se encuentra en la búsqueda de técnico, técnologo o estudiante de carrera profesional en Sistemas o afines con DOMINIO AVANZADO DE PORTUGUES E INGLES, para desempeñarse como Analista de Soporte técnico. El candidato debe contar con al menos 2 años de experiencia en soporte técnico de software y hardware. Debe ser fluido en I...

    €412 (Avg Bid)
    €412 Povprečna ponudba
    1 ponudb
    Help Desks API Integration 5 dni left
    VERIFICIRAN/A

    I am looking for an individual who is a creative thinker on this project, one who has previous experience with the common HelpDesk APIs (Helpscout, Zendesk, Freshdesk, Intercom, Kustomer, Jira). Previous experience building chrome extensions will be an added advantage.

    €469 (Avg Bid)
    €469 Povprečna ponudba
    12 ponudb

    Hi, We're are an talent resource provider with over 2000 users spread globally. We have our own talent management platform, which is used by all our clients.. We have our helpdesk/support team, to provide technical assistance and customer care. Currently, our helpdesk team is using a simple shared Google Sheet to log and track tickets. As our client-base is increasing, we're finding t...

    €1897 (Avg Bid)
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    €1897 Povprečna ponudba
    6 ponudb

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