Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.
Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.Najem Computer Support Technicians
Work without investment and good internet connection work for a website
On-site Warranty Service: Onsite Hardware Support for desktops, Workstations, Notebooks Skill Requirement: Certified Engineer (preferably SDWN17) Task: The spare parts will be dispatched by customer support to the closest center of the customer location. The estimated time of arrival will be available once dispatched. Its the engineer's responsibility to collect the parts from the center t...
I have downloaded an email marketing software called Maxprog and after downloading, the software does not work. Looking for a network or server professional who can fix this as port 25 is blocked by ISP
Need Freelancer for IT Support AMC for Our Small Office - 10 PC, 1 Server, 2 Printer Our Office Located at Pune, Maharashtra, India. If Someone from Pune, It will better.
I need a tech savvy person who knows his way around Sim Lim Square to help me with a few things: 1. sorting out all my old computers (PCs and Macs) and phones (iPhone, BB, Samsung) - try to start the computers, save the data - (not entire hard drive just mainly perhaps photos, files and music) and then wipe the hard drive/phone clean for recycling/selling 2. sort out my my many many cables. 3. ot...
Requiero a un especialista cerificado CISA vigente (obligatorio) para realizar una auditoria de seguridad informática. Al postularse, necesito me manden su certificado y evidencia de su vigencia
I need support for a small office with 10 employees. All the employees will have a laptop Windows PC. They'll also have an Android phone and a main 24 inches screen. There'll be an office NAS, a printer, a fiber connection with a telecom vendor and not much more. e-mail and office products will be provided by Microsoft 365. Most of the applications will be software as a service (ERP,...
Please only bid if you are willing to undergo a short unpaid assessment. This job will include translation of our website from English to Norwegian and proofreading content. This is an hourly project -- not per word. Project Duration: Indefinite