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    You must complete the explanation by writing 2000 words (within 10%, ie 1800-2200 words) to answer the questions stated. You should include a reference list (which does not contribute towards your word count). *Clarify SLA, OLA and UC *I know that ITIL v3 refers to a 'CSI Register', while ITIL v4 has renamed it as a 'Continual Improvement Register', but whatever they are called do you agree with me that they sound like a waste of time?  *What  is Knowledge Management and is it necessary for us *What is the point of Service Portfolio Management? 

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    We need a Trainer Roles and Requirements :- should have good knowledge of "SOFT SKILLS" should have good command technical filed IT Service Desk Basic computer fundamentals Office tools Basic Hardware and Operating System MS Office 365 and MS Office Suite Technical messaging ITIL Concepts At least 1-2 years of prior experience Graduation and in field educational certificates

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    Liferay DXP (7.0, 7.1) - SQL Server - IIS 6 / 7 - Windows Server - DNS / WINS (Name resolution). - Client Troubleshooting and Support on Browsers, Office and Windows versions. - HTML and Client-Side Scripting (JavaScript, AJAX, DHTML, XSL, XSLT, XHTML). - Connection Monitoring and Troubleshooting. - Stage Deployments (Dev, Test, UAT, Prod). - MOF, ITIL, JAVA and strong understanding of SDLC. - Virtualization – Azure, Hyper-V, VMWare

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    PMP and ITIL Online Training ASAP

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    PMP Online Training, need demo asap and start from next day

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    Looking for someone who is ITIL certified and can answer any ITIL question and who cleared the exam recently

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    ITIL CV Recreations Končano left

    I will be upgrading and tailoring the CV from Incident and Change management role to that of a Service Delivery Manager role in a simple pdf format.

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    I need my Resume created and upgraded from someone who understands ITSM industry.

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    We are an Australian Based IT company Doing MSP, we are looking to expand our Remote Support team. Australian Working, Need to have good English speaking skills. Hours. Skills Set Skills in supporting cloud platforms Skills in using scripting tools including PowerShell and Terraform Solid experience working with Windows Server (2008/2012/2016), ...Directory (& Group Policies) Focus on security, including but not limited to Antivirus, Mail protection, etc. Experience with Online services support e.g. Lync, Office 365, ADFS, Azure, Azure AD Continual process and Service Improvement – Identify areas of opportunity by analyzing systems, requests incident data and putting forward recommendations to improve the environment and processes Proven ITIL knowledge is essential, cert...

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    Responsible for serving a primary role in the configuration, integration, and administration of Cherwell. Delivers solutions that leverage the functionality and integration capabilities of Cherwell. Works with Users, Clients, Vendors, Stakeholders, and Business Partners to gather requirements, support, maintain, and enhance the Cherwell platform Responsibilities 1) Good understanding of ITIL v3 processes 2) Perform day-to-day maintenance, administration, configuration, support, and enhancements to our Cherwell platform 3) Participate in regular sprints - solution development, configuration, testing, and production release 4) Experience working with Business Rules, Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Access Control Lists, forms, workflows, and other customizat...

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    asesoría con un software que acredite que este soporta al menos uno de los siguientes módulos ITIL (i) Administración de incidentes (ii) Administración de problemas y/o (iii) Administración de cambios. Adicionalmente debe allegar alguna de las siguientes certificaciones: (i) PinkVerify; (ii) Serview Certified Tool; (iii) glenfisPassed; (iv) Axelos Endorsed en cualquier nivel

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    ITIL 4 Leader : Digital & It Strategy and ITIL 4 Strategist : High Velocity IT Training

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    • Proactive identification and mitigation of IT risks as well as responding to observations identified by third party auditors or examiners while assistin...audits and facilitate management response and remediation efforts. Ensure overall IT compliance with regulatory requirements through proactive planning and communication, ownership and relationships. • Experience in risk, compliance and information security policy development. • Knowledge of IT processes and controls and strong understanding of risk and control frameworks such as (CoBIT, ISO, NIST, ITIL, PCI). • General knowledge of information security regulatory requirements and standards such as ISO 27001/2 • Possess Certified Information Systems Security Professional (CISSP) or other information syst...

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    Zapečateno Pogodba o nerazkritju informacij
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    Service Manager Končano left

    ITIL V3/4 Expert • Proficiency in English • Ability to communicate across the organization • Service Management experience – preferably within Enterprise IT • Proven analytical and problem-solving abilities • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Strong documentation skills. • Ability to conduct research into a wide range of computing issues as required. • Experience working in a team-oriented, collaborative environment. • Working knowledge with ITSM tools and • Highly self motivated and directed. • Previous experience in Service Management or a similar field. • Working knowledge of ITSM ...

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    Presentation Končano left

    I need someone to make a presentation of 3-4 slides about ITIL version 3 and version 4. you should express your knowledge of what you know about ITIL v3/v4.

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    ...creating custom Cherwell objects and MApps • Experience building integrations from Cherwell to third party applications • Knowledge of base technical components such as LDAP, VPN, SSL, database, and other technologies • Experience with web services like REST and SOAP • Proactively monitors supported business processes and seeks continual process improvement in accordance with, but not limited to ITIL best practices. • Administers and maintains access to environment, roles and permissions. • Customize existing business processes or implementation of new business processes to meet Company’s needs. This may be self-identified or at the discretion of management. • Communicates environmental changes to key stakeholders in timely manner and over...

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    ...department using Cobit or ITIL. to help my IT department to develop, organize and implement strategies around information management and governance. The Framework has to consist of: 1. Areas to cover within the IT dept. 2. Deliverable has to be in PowerPoint and MS Word. 3. Deliverable to include practical action plan. 4. The MS Word deliverable to answer the following: - What is IT Governance? - Why is IT Governance critical to IT department success? - How do Corporate and IT Governance work together? - How to align IT Governance and IT Strategy? - How to use an IT Governance Framework? - How to implement effective decision rights? - How to follow a phased approach to implement IT Governance? - Others If you have established IT Governance Framework in the past based on ITIL...

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    We need someone to write a PMO policy and design a templates and draw the process of handling the projects. The policy must be compatible with ITIL and Prince 2

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    ...Information System Security Professional (CISSP) Linux Administration Cisco Certified Network Associate (CCNA) Information Technology Infrastructure Library (ITIL) Corporate Training Ethical Hacking and Penetration Testing CompTIA Network Security Professional CompTIA Security+ CompTIA CySA+ CompTIA PenTest+ Certified Information System Security Professional (CISSP) Certified Cloud Security Professional (CCSP) AWS Cloud Azure Cloud vSphere Administration System Center Configuration Manager (SCCM) Linux Administration Information Technology Infrastructure Library (ITIL) Cisco Certified Network Associate (CCNA) IT Facility Management Servi...

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    IT Strategy Končano left

    I need to hire a free lancer with experience in ITIL to write IT Strategy

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    Trophy icon fb posts and email marketing Končano left

    Looking for someone to help create 14 fb posts a month directing to product pag...newsletter. It would require a little bit of creative writing on your part, and designing but would require approval prior to going live from myself. If it is a good service, this would end up being a monthly gig. Experience in the education space of marketing would be ideal, We offer online training for IT and Project Management. So areas of study like cybersecurity, networking., web development, SAP, ITIL those sort of study programs. our organisation is and if you want to look for samples and ideas, have a look at the Udemy facebook page and posts about courses. If you are interested, please send your message with samples of your work so I can contact you immediately if we are interested..

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    The report will consider the stakeholder of the service offering and will apply the ITIL4 frameworks of the four dimensions, the guiding principles and the service value chain. You will have selected a supplier and an IT service.

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    I need a ServiceNow support person who will available in office timings through online/offline, Skills: developer 2. ITSM 3. ITIL 4. Integrations.

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    Scrum Master Končano left

    Scrum Master-ServiceNow Location:  India, Remote Duration: 1 Year Contract Job Description: • Minimum 10 years of experience as a Scrum Master focused on software development. • Extensive Agile Methodology experience. • Experience with ServiceNow and JIRA is mandatory. • Familiarity with common Agil...excellent multi-tasking skills. • Understanding of the fundamentals of software development processes and procedures as well as knowledge of the software development life cycle (SDLC) • Telecommunications experience preferred Certifications Required: Certified ScrumMaster (CSM) with Scrum Alliance required; Advanced Certified ScrumMaster (A-CSM) or Certified Scrum Professional (CSP-SM) preferred  ITIL V3/V4 Foundation  Ser...

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    Hi Sunith C., I noticed your profile and would like to offer you my project. We can discuss any details over chat. i have small project and it will not take to much time ,and i saw that you have a knowledge about ITIL and servicenow program

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    An already made report, I need someone with itil 4 background to just read through it all spot the mistakes and add information per request. Someone with ITSM back-round only please

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    We are looking for experienced customer support professional to identify the root cause of an SLA violation with a major customer. It would be best if you can write your prior root cause finding experience of an SLA violation in cover or introduction section. If you are lean six sigma or ITIL then it would be added advantage. This is short term task which can be extended long term on getting successful results.

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    We provide professional certification training of PMP, AWS, ITIL and so many. We need person who Generate the lead for that certification

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    ...a list of desirable certifications. A+ (CompTIA) Google IT Support Professional Microsoft 365: Modern Desktop Administrator Associate MTA: Windows Operating System Fundamentals MTA: Networking Fundamentals MTA: Security Fundamentals MTA: Windows Server Administration Fundamentals MSCA: Windows Server 2016 Microsoft Certified Professional HDI Desktop Support Technician certification ITIL 4 Foundation Level ITIL 4 Managing Professional Hired applicants must undergo a background check before work can be started. We seek to provide diverse employment opportunities that serve the employee and utilize their gifts and abilities. We look for ways to provide a flexible and accommodative work structure that best serves our clients and our employees. We wish to empower our employees...

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    We need to update our IT policies and procedures, we have some created, we also have templates that need to be edited with real content, we would like a technical writer with process, policies and ITIL / ITSM understanding.

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    For the 1 year contract we are looking for a certified profession...1 year contract we are looking for a certified professional that will diagnose and configure remote servers. Candidate/candidates must have following setifications as a requirement from customer. - Budget is 10K for 1 year (up to 100 requests max 50 work hours) if more - will increase up to 20K max. - SLA 3 hours response time 1) DELL SE: Server Credential or Hauwei HCS- Field-Server. 2) ITIL Managing Professional 3) IBM Certified Specialist - Virtualized Storage. 4) Huawei Certified ICT Professional-Storage (HCIP-STORAGE). Titles of required certificates listed MUST match to be allowed for this work. We prove our competence by the certification Please contact if you meet at least 1 certification req...

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    We provide the professional certification training for PMP, ITIL, CISM etc. so we person who gives the lead from Social site like Linkedin , facebook etc. will pay to you on when candidate will enroll.

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    We are looking for 2 Azure Engineers and 3 .Net Developers to work on a project with a team in Buenos Aires, Argentina. Applicants must be available and fully reachable during workdays in Argentina time. 9 am to 5 pm, GMT-3. 1. Azure Engineer Location – Remote -LATAM No of positions- 2 Long ter...designing, developing, and debugging solutions using Azure • Sound knowledge of one or more of: • SQL, noSQL (MongoDB, CosmosDB) • Azure Cloud (Visual Studio and Powershell / Azure CLI) • JavaScript • Sound knowledge of Agile Framework and methodologies, experience working in a changing environment over sprints and quarterly product increments. Plus (desired): • Microsoft • Redhat • ITIL • TOGAF • Zachman &bu...

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    ...High level proficiency in Windows 7 and Windows 10 Intermediate to high level proficiency in Apple Mac Operating systems Intermediate to high level proficiency in Mobility Device Management (MDM) in IOS and Android operating systems and basic knowledge in Microsoft InTune. IMAC process Install, Move, Add and Change. IT Asset management (Desktops, laptops, mobile devices and other IT peripherals). ITIL and Agile process (exposure to SLA, Ticketing system) Network troubleshooting and understanding TCP/IP. knowledge in Microsoft 365 architecture and Office 365 environment. Antivirus troubleshooting (understanding of Trend AV and other enterprise antivirus architecture) Proficiency in multiple vendor hardware troubleshooting (HP, DELL, LENOVO, etc.,). Software deployment through SCCM...

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    ...understanding of data classification and protection Strong project management skills and the ability to work cross-functionally across several teams. Experience conducting security due-diligence assessments. Experience writing security white papers and/or presenting security products and technologies to diverse audiences Any of the following certifications a plus: GIAC (various), Security+, CEH, Microsoft, ITIL CISSP (Certified Information System Security Professional) from ISC2 or the GSEC (GIAC Security Essentials Certification) from the SANS Institute or preferably author or contributor to a security tool...

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    we are looking to have a person, who can consult us, as we are planning to go for Pink Verify certification. He should be able to guide us, through the process

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    ...Extensive experience with Database troubleshooting to identify the root cause Work as part of a team and provide 24x7 support when required Proven ability to work business requirements into solutions that map to technology capabilities and integration with existing infrastructure Proven track record of implementing significant IT infrastructure projects on schedule and budget In-depth understanding of ITIL/ITSM principles in managing operational service delivery Demonstrate ability and experience in working with vendors and service providers. Excellent communication (written, verbal, and presentation) skills, and advanced problem-solving orientation and decision-making skills. Proven ability to develop, present, and justify positions to all levels within the company. Excellent kn...

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    ...or equivalent experience • Knowledge of and professional technical experience with Intel based servers and PCs/ laptops, Windows client OS, applications run in an office environment (eg. Antivirus, VPN) • Operating systems (Windows 10, 2008 R2, 2012 Server), Microsoft Office Suite, other Microsoft software • Basic network troubleshooting skills (VPN, DNS, DHCP, LAN, Firewall and WAN concepts) • ITIL knowledge • Understanding of customers and their requirements Requirements for you as a Teacher/Mentor/Support: - You should be very experienced as Linux Server Admin - VERY GOOD Communication Skills! - A nice have would be if you already have teaching experience! IN CASE you have some Certificates, please also let me know and send me a proof of them. I wi...

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    Design and architect D365 Service and Field service module to manage the service operation of a IT System Integrator. We would like to work with well experienced consultants on the same field with strong ITIL Practice knowledge.

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    Looking for well experienced consultants with strong ITIL practice knowledge to design and customize the D365 environment for an IT System Integrator.

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    El responsable de esta tarea deberá ser capaz de elaborar un documento que englobe las buenas prácticas en bases de datos. Tener acceso a la jerarquía de un equipo de DBAs y poder proponer cambios y mejoras en el departamento. Tener conocimiento de ITIL y dominio de la ética profesional en el área de Tecnología de Información. Previamente haber elaborado un manual de buenas prácticas para alguno de sus clientes. El documento deber ser único en su redacción y no ser una copia de otras fuentes, especialmente documentos que estén públicos en Internet. Se revisará contra páginas de eliminación de plagio, y contra resultado obtenido de autenticidad de que sea único en su redacc...

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    ITIL HPSM Končano left

    Proyecto de soporte / consultoría en la implementación de la herramienta HPSM, CMDB y procesos de Cambio, Gestión de Servicios, Gestión de Incidencias y Gestión de Problemas. - Conocimientos en ITIL (certificación ITIL diferencial); - Conocimiento de la herramienta HPSM (diferencial); - Inglés es obligatorio

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    Hi, I am looking to engage an experienced ITIL Service Design candidate for work on a new project within BPO. Thanks

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    Tasks Development of solutions for automating business processes in Jira and Jira Service Desk Configuring and maintaining Atlassian...Desk functionality and capabilities Hands-on experience in developing Groovy scripts Possession of JQL functionality, listeners, services Hands-on experience with Scriptrunner Experience with plugins nfeed, Tempo, Backbone, Insight Understanding the Jira database structure Experience with relational databases (MS SQL Server, Oracle, PostgeSQL); Basic knowledge of Linux and nginx Understanding of ITIL processes and experience in their regulations Will be a plus Experience with Structure, easyBI plugins Experience in plugin development for Atlassian JIRA, Confluence Experience in implementing ITSM processes in Jira Service Desk knowledge of HTML, CSS, ...

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    General Notes We are developing a web-based application and have a larger number of questions (~350) that are part of the audit. We need someone that is familiar with ISO and ITIL standards who can pinpoint Industry-standard / Guideline that is relevant for each question. Once identified it needs to be referenced accordingly. Each question will have at least one or two references that are accurately describing the best practice. We need it referenced based on APA 7 (modified - due to the fact that the source will be ISO / ITIL). We need to identify the section and where it is in the document (page/section/paragraph) We will provide relevant reference material to start with, but are happy to get your input in bringing other credible references. The references must be accur...

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    Instrutor ITIL Končano left

    Preciso de um profissional com experiência em ITIL v4 Certificado, para instrução (overview) de conceitos de ITIL. Treinamento de turmas em 2 horários diferentes, somente um curso de overview sem necessidade de instrução para certificação e etc.

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    Support SAP B1 Končano left

    We need a support resource to meet end-user requirements, configure SAP features, and train end-users on SAP B1 versions. The person who wants to hire must have these skills and live in México City. 1. Know 80% of SAP B1 invoices 2. Know in administrative processes and tax accounting 3. Learn about the ITIL support process

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    I need you to write a research article.

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    ISO 27001 & ITIL Certified Project Manager with 14 years of Experience

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