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    ...Candidate Required Minimum Qualifications and Skills • Bachelor’s Degree or equivalent in Computer Science or related field. • CompTIA A+, Microsoft Certified Professional (MCP) or better. • Minimum of 18 months years of IT experience. • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communicat...

    €2117 (Avg Bid)
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    15 ponudb

    Requirements: An open sourced (preferred) help desk software which can do following 1. Any email sends to primary email either create a new task or ticket or amends the existing tasks 2. New tasks either get auto assigned or manually assigned 3. Each task has one owner and multiple watchers (who need to know but are not responsible for actions) 4. Permissions based on domains and group memberships. 5. One user can have more than one group membership across multiple domains 6. Dashboard – information available based on domain and group membership 7. Some mechanism for notifications; a. A new task or ticket is created b. Tickets are not updated for certain period based on SLA defined Identify the tickets which failed to meet the SLAs and also identify the user who is assigned to suc...

    €101 (Avg Bid)
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    18 ponudb

    ...without administrative rights (use cu0rrently logged in user). 2. Plugin should have a visible button in the Outlook ribbon menu. 3. Add-in is user activated - user needs to click on the button to see the form. 4. Displays a form where the user is asked for details - similar to a Microsoft Forms but within Outlook. 5. Main use of form is for ITSM / support ticket creation for internal helpdesk. 6. Once set of questions are completed, a draft mail is created, ready for sending containing all the details from the questions. 7. Must NOT interfere with normal Outlook functions. The add-in/plugin is an option that is accessible from the Outlook menu ribbon or from a message draft. Once user clicked on the add-in/plugin, the user is presented with a form consisting of seve...

    €169 (Avg Bid)
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    10 ponudb

    I need Odoo expert who have implementation experience for multiple companies. Expert should have skills of installation, configuration of CRM, Sales, Email marketing, Helpdesk etc. Expert will work with current team and guide/support.

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    8 ponudb

    I need process flow for IT Helpdesk

    €14 (Avg Bid)
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    6 ponudb

    Hello We have a NFT Website which we are launching simialr to Opensea We need to rewwrte the content of opensea for our NFT Project this is Urgent job and we need to have some one super intelligent to know and edit the site Thanks Raj

    €68 (Avg Bid)
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    I’m looking to have an automated chatbot using power virtual agent to support my O365 environment to provide my end users self service. My helpdesk ticketing system in ZenDesk. I would like some issues to escalate to the helpdesk and the helpdesk resources would then use the automation portal (pulling the info from the chatbot and ZenDesk) to provide the potential resolutions (using a collection of azure run books, powershell, etc) and input the appropriate variables through a sharepoint form to have run. It should be able to run the appropriate free Microsoft troubleshooters as well I should be able to pull from confluence wikis, available Microsoft resources and sharepoint repositories. Metrics, reporting, and suggestions for new automations should be implemen...

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    chatGPT Integration Končano left

    We would like to start to integrate our software with ChatGPT and are interested in working with someone who has built anything in the customer service/helpdesk space.

    €185 (Avg Bid)
    €185 Povprečna ponudba
    33 ponudb

    Hi, I am looking for a developer who has experience on customization of GLPI helpdesk software. Here is the website. You can look in to resources and developer document for your information. We are looking for a developer who has experience on PHP and GLPI softare customization.

    €149 (Avg Bid)
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    Hello Grzegorz, I will upgrade your Magento website with version 2.4.5 and the plugins which are using currently. meetanshi - payment fees mageplaza - smtp mirasvit - helpdesk yireo - webp amasty - shipping restriction , table rates Once I have done with your staging server then we will upgrade it to a live website.

    €463 (Avg Bid)
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    Responding to client support requests. ● Contacting clients to find out the nature of the problem. ● Travelling to the client’s location or connecting via a remote link. ● Troubleshooting hardware and software issues. ● Installing and maintaining hardware and computer peripherals. ● Installing and upgrading operating systems and computer software. ● Troubleshooting networking and connection issues. ● Advising on software or hardware upgrades. ● Providing basic training in computer operation and management. ● Completing job reports and ordering supplies. Computer OS/Peripherals troubleshooting ● Handling Different PC Operating Systems ( Windows 7/8 and 10) ● Performing Hardware Software Installation ( understanding of deployment tools like SCCM) ● Basic knowledge of SOE and group poli...

    €184 (Avg Bid)
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    Hi Smily M., My colleague, Yeison, reached out to you regarding a project for a WordPress plugin for our company. The project is for a WordPress Helpdesk plugin: To delete attachments when closing a ticket after x numbers of days instead of when closing a ticket. This feature is from the core plugin. Route: tickets - settings - file upload tab. If you are interested in the project please let me know. If we like your work we may have other projects for you as well. Thanks!

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    Hello. I just moved to Tampa Fl. and I started an IT company. I need a direct marketer to go to local businesses and find out what they do for their I.T. solutions and have them open helpdesk tickets and projects with my company. My business revolves around live chat so when the customer goes to my website, they are greeted instantly with a way to show us the issues they are having. There is no hold time. We also bill in 15 minute increments so the customer pays only for the time that they use. I also have 8 hr blocks @ 25% off and 40 hr blocks @ 50% off. There is no sign up or contract and I bill after 30 days so the customer has a chance to reach one of the discounted tiers.

    €37 / hr (Avg Bid)
    Lokalno
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    We are looking for a skilled Helpdesk Support with technical expertise to handle most issues that an end-user would encounter and be able to collect enough information to research further if necessary. Strong technical knowledge, excellent communication skills, attention to detail, customer-focused attitude, and patience are all necessary qualities for a top-notch helpdesk support who will deal with even the most difficult clients. The goal is to deliver exceptional service and long-lasting solutions to clients in order to foster loyalty and client satisfaction. RESPONSIBILITIES: Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat. Identify the ideal solution based on the issue and the information provided by the cli...

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    IT Project Manager Končano left

    ...information technology strategies, policies, and procedures based on an assessment of organizational outcomes, identifying problems, trends analysis, and anticipating requirements. Produce accurate IT reports for management presentation. Managing the IT Helpdesk team by reassigning workloads and rescheduling non-urgent tasks. Communicating with upper management if major issues are found in the IT system. Overseeing the incident management process and team members involved in resolving the incident. WHAT WE'RE LOOKING FOR: Experience in Helpdesk Support. Proven experience in the Information Technology sector as a project administrator A strong technical foundation, with knowledge of or experience with software development and web technologies. Extensive experience com...

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    Hi, Bid only if you are available and seriously interested to complete the project and ready to work long term. I am looking for a PHP developer with 3-4 years of experience. We are having a helpdesk system and we need it to be customized and get few of the customized featured added too. We need a person who knows, CorePHP, Mysql, Wordpress. More details will be provided to shortlisted candidate.

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    We need to connect odoo 15 with Mirakl marketplace. We want to export products from odoo to mirakl with updated stocks, manage order processes, listings, invoices, odoo helpdesk.

    €17 (Avg Bid)
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    We are looking for building a HTML design for a ticket-based helpdesk that deals with messages from different channels. The main concept behind this project is to save costs, so we would like to utilize HTML elements from the Admin template, which we will share with you. The theme can be found on ThemeForest at this link: We have already developed mockup which will give you the idea of the screens which is around 10. As a brief overview, we are looking for a skilled and experienced web designer/developer who can assist us in creating an HTML design for our helpdesk system. The primary function of this helpdesk is to manage and respond to customer inquiries and support requests through various channels such as email, social media, and chat

    €41 (Avg Bid)
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    My organisation uses Skype for business. It wants a desktop shortcut for skype which will call helpdesk directly. I tried to create it, but it comes with popup of skype call window, then I need go press call button. However, I want something which can call directly escaping the second click required to call button. I have attached something similar (last one). The shortcut shiuld nkt require any other third party softwares/ application to be installed, because my ofganisation doesnt allow it.

    €13 (Avg Bid)
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    1 ponudb

    i have a running zammad helpdeks system i need to change system URL so a fresh installwould be the best!

    €134 (Avg Bid)
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    ...server issues on a per ticket or hourly rate basis from our helpdesk as we are a hosting company providing Odoo services to customers. I am looking for someone with good experience with all Odoo functionality and server side knowledge of it. I would also like to learn more about your strong points and experience with it. Issues you would handle involve anything from creating a debugging an issue or error message, checking performance issues, checking modules not working, upgrading modules to work with new versions, odoo upgrades, odoo not loading, etc. Please respond first with "I read this" so that I know you are thorough and understand my requirements. • You must be able to write in perfect English. • Can work from our helpdesk solving tickets along...

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    Full Time: 35hrs per week. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Able to manage time effectively and ef...

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    ...Google Cloud and Datadog service provider serving corporate clients, and seeking a Workspace Engineer to join our team and support our clients' digital workspace needs. In this role, you will be responsible for designing, implementing, and maintaining digital workspace solutions that improve our clients' productivity and efficiency. *Responsibilities: -Provide technical support to clients by helpdesk, whatsapp, email or online meeting. -System migration from others platform to Google Workspace -Provide technical support for all Google Workspace tools -Troubleshoot and resolve technical issues related to Google Workspace -Provide training to clients on the use of Google Workspace -Communicate effectively with clients to understand their needs and provide solutions *Re...

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    ...Container Engineer to join our team. In this role, you will design and implement production-ready solutions using Kubernetes and container technologies, automate deployment and scaling, provide technical expertise, and collaborate with other teams. *Responsibilities: Design and implement production-ready solutions using Kubernetes and container technologies. Provide technical support to clients by helpdesk, whatsapp, email or online meeting. Automate deployment, scaling, and management of containerized applications. Provide technical expertise in containerization, orchestration, and virtualization. Work closely with development teams to ensure proper implementation of containerization best practices. Monitor and troubleshoot issues related to Kubernetes clusters and containeriz...

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    ...join our team. In this role, you will be responsible for designing and implementing cloud-based solutions for our clients, providing technical expertise, and ensuring the successful adoption of Google Cloud services. *Responsibilities: Provide technical expertise in cloud architecture, migration, and implementation using Google Cloud Platform (GCP) tools. Provide technical support to clients by helpdesk, whatsapp, email or online meeting. Work closely with clients to understand their requirements and recommend appropriate solutions. Ensure successful adoption of Google Cloud services by providing ongoing support. *Requirements: Strong hands-on experience with Google Cloud Platform (GCP). Knowledge of cloud architecture, migration, and implementation. Experience with cloud-bas...

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    Hi, I am looking for a python developer with 4-5 years of experience. Experience on GLPI is a plus. I have a customer looking to get the GLPI helpdesk system customized and I am looking for a python developer with 4-5 years of experience;. I am looking for a person who had experience on multiple technologies like Python, PHP, Wordpress, and more. The person should be available at least 4-6 hours and should be able to take calls with customer in the morning between 8-10 AM IST. If this woks out well. Here is one more opportunity. I am also looking for an experience, Honest and hardworking candidate who can get involved in all of my software development requirement. Whatever the technology he can work he can do the programming on his own or along with team. If he can't do the ...

    €56 (Avg Bid)
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    We have a requirement to build a simple helpdesk ticketing website. There is no database and it needs the functionality of ticket creation, editing, searching and viewing the ticket details. You can build in the language of your choice. It needs to be a windows-based, hosted on IIS. Rest APIs are local based. The UI needs to be in both languages, English and Arabic (RTL interface). We are also open to host it on Sharepoint as a classic site.

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    Need ML Engineer Končano left

    Two Projects: 1.) Need someone to build a 2.7B parameter model for the Bittensor Tao crypto project 2.) Need a custom ai for my IT services business; want to connect it to my helpdesk ticketing system. train it on past 10yrs ticket history + other computer hardware/software systems. The desired outcome is that it will (a.) connect via api to my ticketing system, open/close/document customer tickets (I.e. unlock account, map drive, etc), (b.) it will need to access client networks to actually perform the work.

    €15972 (Avg Bid)
    €15972 Povprečna ponudba
    22 ponudb

    Se requiere la configuración y personalización de un servicio de HelpDesk que ya está en marcha pero necesita ser personalizado, creando el tipo de incidencias necesarias y personalizando los flujos de trabajo para adaptarlos a las necesidades del negocio. Todo está implementado con Jira Service Management Entre las operaciones a desarrollar necesitamos lo siguiente: - Diseño del flujo de trabajao de las incidencias y peticiones según estándares. - Implementar funcionalidad de aprobaciones. - Personalización de los mensajes tipo de la plataforma. - Configuración y personalización de los Sla`s y Kpi`s - Conexión con servicio de Directorio empresarial. - Personalización de funciones y automatizacio...

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    ...kA1b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius Did you already installed this plugin or simmilar with virtual agent? 2) There must be also be help desk – did you already installed this or something simmilar? 3) 3 Sites at the bottom (privacy, Legal Notice, terms and condition,cookies )- text will be delivered by me ...

    €180 (Avg Bid)
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    27 ponudb

    ...net/item/whatsapp-chat-wordpress/22800580?irgwc=1&clickid=zOt0qmwvpxyNTO%3AxIyRKFQoZUkA1b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius 2) There must be also be help desk – did you already installed this or something simmilar? 3) 3 Sites at the bottom (privacy, Legal Notice, terms and condition,cookies )- text will be delivered by me Please send me example of such projects and you portfolio. ...

    €167 (Avg Bid)
    €167 Povprečna ponudba
    27 ponudb

    ...net/item/whatsapp-chat-wordpress/22800580?irgwc=1&clickid=zOt0qmwvpxyNTO%3AxIyRKFQoZUkA1b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius 2) There must be also be help desk – did you already installed this or something simmilar? Please send me your projects and portfolio. ...

    €173 (Avg Bid)
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    Marketplace- German Končano left

    ...b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius Did you already installed this plugin or simmilar with virtual agent? 8) There must be also be help desk – did you already installed this or something simmilar? 9) 3 Sites at the bottom (privacy, Legal Notice, terms and condition,cookies )- text will be delivered by me Please send me example of your projects for marketplace and the cost calculation. If you did for the different templates or plugins, software, it is also ok. Please also send your projects. ...

    €184 (Avg Bid)
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    ...b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius Did you already installed this plugin or simmilar with virtual agent? 9) There must be also be help desk – did you already installed this or something simmilar? ...

    €168 (Avg Bid)
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    28 ponudb

    ...A1b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius Did you already installed this plugin or simmilar with virtual agent? 16) There must be also be help desk – did you already installed this or something simmilar? 17)This Site will be then copy 1:1 to the other project (differen domain) – but there must be main additional language Polish, but customer have to has possiblitiy to swich to englisch or german. 18) Please send me cost price for this project. ...

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    We are looking for someone who can customize a themeforest admin template for a ticket based help desk system that supports omnichannel communication mail,phone ,sms,whatsapp,fb messenger. Approx 10 to 15 screens. You will research and come up with relevant wireframes we will share a few mockups like in the attachment.

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    can you help me with choosing and settings the right Zoho solution to my servic...chat and continue on Whatsapp 4. I would like to catch leads from my website and start the automation,(SALESIQ??) 5. on the other side, after payment, a project workflow should start. like asking for a resume from the customer, filling in a form on the website, send to the writer by admin, sending a resume to the customer and communicating it in some kind of customer portal for delivery like the helpdesk. 68. we should support the 4 brands for emails and communication but please update for costs and I'll decide. 7. integration with WooCommerce and WordPress for all websites>whatsapp> email > forms and communications. 8. user protal for order tracking and comment on delivery with upload fi...

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    We are looking for a UI Basic Wireframe for a ticket based help desk system that supports omnichannel communication mail,phone ,sms,whatsapp,fb messenger. Approx 10 screens. You will research and come up with relevant wireframes we will share a few mockups like in the attachment.

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    we have APIs: Domain: * check domain avalibility * register domain * set DNS entries * set SSL Security: * register / activate in security frontend: * register frontend payment: * a url into the invoice then set security headers to get A+ level integrate some data from postgressql into CRM odoo automatically print letters for some of these data customize helpdesk with a heckbox (ticket billing yes no) and automatic billig or not. make a domain shop in our odoo website inclusive social media check. domain and sm-api we send to you. deadline 31. jan 2023

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    bissoftware website Končano left

    Necesitamos alguien con experiencia que nos ayuda a termina un sitio web que se está desarrollando en Wordpress. Debe incluir un acceso a un portal de clientes (solo para clientes registrados) y dentro de ese portal se tendrá acceso a un KB, galería de videos de capacitación, helpdesk para poder crear tickets para soporte tecnico, módulo para pago de suscripciones (tienda virtual).

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    We use several systems and have several resources of knowledgebase items, such as plesk/voip and other resources. We want them all in 1 knowledgebase, but between some articles there are also links made, they should be fixed so it will be run totally independent of external sources. Everything should be scraped/downloaded and imported in our helpdesk/knowledgebase system. Without losing formatting and layouts/pictures etc. You have to combine the information from our voipwiki and plesk in 1 knowledgebase system. Sources: Destination: ( system) We want fixed prices, no discussion, what you offer is what you get paid!

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    We are a managed I.T. service company with a remote help desk using Jira. We need to connect Jira helpdesk to Dynamics 365 Customer Service using the Power Automate data connector, so that we can keep track of support tickets and customer interactions all within Dynamics 365.

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    Hi, we're online electronics accessory retailer, due to the business expanding, we need to find online help desk person to handle the pre-sale and aftersale enquiries from the customers. Tasks to fulfill: replying customer through different ticket platform, such as Zendesk, eBay or Amazon. Response & Answer the customers' enquiry in time. For urgent enquiries, please notify the team in time. Doing online listing product task when required. Please note, this role will be a long-term role, working hour will be around 2-3 hours/per day. $8/per hour will be paid. The applicants needs to be: 1. Good English Writing & reading skills. ...

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    Implementar inicialmente CRM y relacionados, Inventario, Helpdesk e integración a una web basada en Wordpress/Woocommerce

    €1075 (Avg Bid)
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    ...Firewall). We use only Ruckus Wireless WiFi equipment, as for our opinion it is the absolutely the best available on market WiFi technology. Region to sell: EU Target customer: legal entities (no private persons, at least now) Payment form: Subscription -- Monthly/Quarterly/Yearly fee. If any equipment is included in the service, it stays our property. Service is fully remote (management portal, helpdesk with ticketing, optional – on-site support for additional fee). We provide planning, configuration, change management, on-going support, troubleshooting and equipment replacement in case of faults. Local received equipment physical installation is done by customer or local company. We support installations in 20+ countries. There are some high-profile clients: MSC (Mideterr...

    €463 (Avg Bid)
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    Full Time: 35hrs per week. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Able to manage time effectively and ef...

    €2 / hr (Avg Bid)
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    Full Time: 35 to 40hrs per week. Payrate: US$2/hr Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Able to manage...

    €2 / hr (Avg Bid)
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    Top helpdesk člankov Skupnosti